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Nelly Nelly
Bina Nusantara University
Computer Science & IT Engineering Mathematics

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Perancangan E-Customer Relationship Management Pada Pt Starsindo Logistics Nelly Nelly; Hudiarto Hudiarto; Rangga Yudhika
ComTech: Computer, Mathematics and Engineering Applications Vol. 1 No. 2 (2010): ComTech
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/comtech.v1i2.2392

Abstract

Starsindo Logistics Inc. (SL) is a company in freight forwarding service. The problem in this company is less information provided to customers, especially about customer order status information. It is started from the departure of the EMKL truck until the standard time of customer container entering freight process. Therefore, it is needed to use the customer service application electronic-Customer Relationship Management (e-CRM), because it will ease to manage and control information flow about the customer order status. The research method is following rules in object oriented analysis and design by Mathiassen. Through website, public is hoped to easily access the company information or ship schedule, order list, tracking order status, or transaction history. This web-based customer service application could help the company to build a good relationship with customers. 
Evaluasi Sistem Informasi Penjualan Pada PT XYZ Nelly Nelly; Henny Hendarti; Vini Mariani
ComTech: Computer, Mathematics and Engineering Applications Vol. 4 No. 2 (2013): ComTech
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/comtech.v4i2.2538

Abstract

The study aims to evaluate the sales information system of PT XYZ whether the system supports the company's goals, as well as to determine the problem and control done by the company. Literature study and field studies through observation, interviews and checklists are implemented. The results of this evaluation are weaknesses in information systems presented on matrices of risk assessment and audit reports. The evaluation discovers the weaknesses of each control which are the potential risks and recommendation need. The controlimplemented by the company still needs to be improved further, particularly in the controls of input and output which are still weak.
Evaluasi Pengendalian Sistem Informasi Pengiriman pada TL Nelly Nelly; Liu Susiana; Wenni Kialiawati; Meiry Meiry; Anderes Gui
ComTech: Computer, Mathematics and Engineering Applications Vol. 2 No. 1 (2011): ComTech
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/comtech.v2i1.2757

Abstract

The purpose of this study is to evaluate the control systems on the TL shipping information, in order to discern weaknesses or problems in delivery of enterprise information systems control using CobIT approach. The research method used is the data collecting by observation, checklists, interviews, and literature study. The results achieved are findings and issue recommendations that provide an illustration about a control of the running information delivery systems. From the illustration it is known that on the company’s control of information delivery system, there are still many things that have not been up to standard. The conclusion obtained is that the control of information delivery systems that have been implemented meets only partially the standards set small, so it still needs much improvement. 
Co-Authors Anderes Gui Henny Hendarti Hudiarto Hudiarto Liu Susiana Meiry Meiry Rangga Yudhika Vini Mariani Wenni Kialiawati