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All Journal Jurnal Ilmiah Ranggagading (JIR) Jurnal Ilmiah Manajemen Kesatuan Jurnal Abdimas Dedikasi Kesatuan Jurnal Informatika Kesatuan
Edy Safni Rosa
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Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Library & Information Science Public Health Social Sciences Other

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Journal : Jurnal Informatika Kesatuan

 1 
Pengaruh Automatic Teller Machine Dan Mobile Banking Terhadap Kepuasan Nasabah: Studi Kasus Bank Rakyat Indonesia Cabang Baranangsiang Kota Bogor Agustin, Audilia; Rosa, Edy Safni; mulyana, ade
Jurnal Informatika Kesatuan Vol. 3 No. 2 (2023): JIKES Edisi September 2023
Publisher : LPPM IBI Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jikes.v3i2.1787

Abstract

This research is motivated by the rapid internet users. This is due to the increasing needs of the community. One of the people's needs for internet users is the need for bank facilities that can facilitate people in transacting. With good quality bank facilities can affect customer satisfaction. The purpose of this study was to determine (1) the effect of the Automatic Teller Machine (ATM) on customer satisfaction at Bank BRI Baranangsiang Branch, Bogor City. (2) The influence of Mobile Banking on customer satisfaction at Bank BRI Baranangsiang Branch, Bogor City. (3) The effect of Automatic Teller Machine (ATM) and Mobile Banking services on customer satisfaction at Bank BRI Baranangsiang Branch, Bogor City. The purpose of this research is to examine the significant effect of Automatic Teller Machine and Mobile Banking on Customer Satisfaction at Bank BRI Baranangsiang Branch, Bogor City, partially (individually) or simultaneously (together). The result of this study shows that partially Mobile Banking had positive and significant effect on customer statisfaction. Automatic Teller Machine (ATM) have a positive and significant effect on customer statisfaction. And simultaneously Mobile Banking and Automatic Teller Machine (ATM) have a positive and significant effect on customer statisfaction.The number of respondents in this study amounted to 100 respondents. The data in this study were collected using IBM SPSS Statistics 25. This study used a quantitative approach. Sampling by simple random sampling method. The data used are primary data obtained from the results of filling out the questionnaire. The data collection technique used is a questionnaire. In this study using multiple linear regression analysis method by fulfilling the classical assumption test. The results showed Keyword : Automatic Teller Machine, Mobile Banking and Costumer Satisfaction
Pengaruh Pandemi Covid-19 Terhadap Minat Penggunaan Layanan Mobile Banking: Studi kasus pada PT Bank Central Asia Tbk Kantor Cabang Utama Bogor Sudjali, Iwan Purwanto; Akbar, Muhammad Alwi; Rosa, Edy Safni
Jurnal Informatika Kesatuan Vol. 3 No. 2 (2023): JIKES Edisi September 2023
Publisher : LPPM IBI Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jikes.v3i2.1793

Abstract

Currently, Indonesia is experiencing a national disaster in the form of the Covid-19 which is a virus with a very fast transmission rate.pandemic Covid-19 is allegedly not only attacking health but also affecting the global economy. In the end, many people use digital transactions such as Mobile banking during this pandemic. Mobile Bankingaservice provided by banks to facilitate their customers in transacting anywhere and anytime. Mobile banking useful for customers in carrying out government policies of stay at home and physical distancing to break the chain of virus spread during the covid 19 This study aims to determine the effect of Stay at home (X1) and Physical distancing (X2) on interest in using Mobile banking (Y) during the Covid-19. The method used in this study is multiple linear regression analysis, this is an analysis that describes the form of influence between one or more variables with other variables. The type of data used in this study is a secondary data source that was processed from 100 respondents from customers of Bank Central Asia Tbk Bogor Main Branch Office. Based on the results of data processing, there is a significant positive effect between stay at home on interest in using Mobile banking services at PT Bank Central Asia Tbk Bogor Main Office, there is a significant positive effect between physical distancing on interest in using Mobile banking services at PT Bank Central Asia Tbk Bogor main office. There is a joint influence of stay at home and physical distancing on the Interest in Using Mobile banking Services PT Bank Central Asia Tbk Bogor Main Office. Keywords: Stay at home, physical distancing, intention, and Mobile Banking
Co-Authors Ade Mulyana, Ade Agustin, Audilia Akbar, Muhammad Alwi Fahsani, Donny Febiola, Zhalzha Noventia, Kellin Sudjali, Iwan Purwanto Sulistiono Weman Suardy