Pantun Bukit
Universitas Batanghari

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Dampak Covid 19 terhadap Pelayanan Perizinan pada Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Provinsi Jambi Tahun 2021 Fakhrul Rozi Yamali; Pantun Bukit; Fakhrul Rozi Yamali; Hana Tamara Putri
J-MAS (Jurnal Manajemen dan Sains) Vol 7, No 1 (2022): April
Publisher : Universitas Batanghari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/jmas.v7i1.346

Abstract

The impact of the Covid-19 Pandemic occurred in all fields including public services in Jambi Province since March 2020 until now. Licensing and non-licensing services are forced to be limited and closed to several agencies, including the Jambi Province Investment and Integrated Services Office (DPM-PTSP), performing online services is preferred to make it easier for people to get access to public services. Community Satisfaction Index research on the services of the Jambi Province Investment and Integrated Services Office is carried out by survey methods supported by quantitative descriptive analysis. The survey method is used to determine the level of user satisfaction of DPMPTSP services in Jambi Province in 2021. The community satisfaction index (IKM) in the Licensing Unit Service of the Investment Office and One-Door Integrated Services of Jambi Province in the first semester of 2020 was worth 90,278 for the value of IKM after being converted. The amount of the IKM value indicates that the quality of service is still at level A and the performance of the DPM-PTSP licensing service unit of Jambi Province is very good.
Dampak Covid 19 terhadap Pelayanan Perizinan pada Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Provinsi Jambi Tahun 2021 Fakhrul Rozi Yamali; Pantun Bukit; Fakhrul Rozi Yamali; Hana Tamara Putri
J-MAS (Jurnal Manajemen dan Sains) Vol 7, No 1 (2022): April
Publisher : Universitas Batanghari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/jmas.v7i1.346

Abstract

The impact of the Covid-19 Pandemic occurred in all fields including public services in Jambi Province since March 2020 until now. Licensing and non-licensing services are forced to be limited and closed to several agencies, including the Jambi Province Investment and Integrated Services Office (DPM-PTSP), performing online services is preferred to make it easier for people to get access to public services. Community Satisfaction Index research on the services of the Jambi Province Investment and Integrated Services Office is carried out by survey methods supported by quantitative descriptive analysis. The survey method is used to determine the level of user satisfaction of DPMPTSP services in Jambi Province in 2021. The community satisfaction index (IKM) in the Licensing Unit Service of the Investment Office and One-Door Integrated Services of Jambi Province in the first semester of 2020 was worth 90,278 for the value of IKM after being converted. The amount of the IKM value indicates that the quality of service is still at level A and the performance of the DPM-PTSP licensing service unit of Jambi Province is very good.
Pengaruh Gaya Kepemimpinan Dan Komitmen Organisasi Terhadap Kepuasan Kerja Serta Dampaknya Terhadap Kinerja Pegawai Pada Kantor Dinas Kependudukan Dan Pencatatan Sipil Kota Jambi Pantun Bukit; Yunan Surono; Hendro Priono
J-MAS (Jurnal Manajemen dan Sains) Vol 5, No 2 (2020): Oktober
Publisher : Universitas Batanghari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/jmas.v5i2.198

Abstract

The purpose of this research is to find out the description of leadership style, organizational commitment, performance and job satisfaction at the Office of the Office of Population and Civil Registry of Jambi City year 2019. To analyze the influence of leadership style and organizational commitment simultaneously and partially both directly and indirectly to job satisfaction at the Office of the Office of Population and Civil Registry of Jambi City year 2019. To analyze the influence of leadership style and organizational commitment simultaneously and partially both directly and indirectly on performance at the Office of The Office of Population and Civil Registry of Jambi City in 2019 and to analyze the influence of leadership style and employee commitment through job satisfaction to performance at the Office of The Office of Population and Civil Registry of Jambi City year 2019. The population of this study was all employees of the Jambi City Civil Registry and Population Office as many as 95 people. The population has a close relationship with the problems studied. Samples are part of the elements of the population to be examined. In this study, probability sampling techniques were used because the population in this study was not very large. Probability sampling is a sampling technique that provides an opportunity for each member of the population to be selected as a sample member. With probability sampling, it is random or random sampling of the existing population. The sample from this study was all employees of the Jambi City Office of Population and Civil Registry as many as 95 people. The leadership style and commitment of the organization simultaneously has a positive and significant influence on job satisfaction in employees of the Office of Population and Civil Registry of Jambi City. Where the influence of leadership style and simultaneous organizational commitment to job satisfaction simultaneously is worth 40.68%. Leadership style and organizational commitment through performance can have a direct and indirect effect on job satisfaction. Where the influence of leadership style on job satisfaction through performance is 14.94%, the effect of orgnaization commitment on job satisfaction through performance of 1.82% and leadership style and organizational commitment together through performance to job satisfaction is 19.97%.