Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Lexeme : Journal of Linguistics and Applied Linguistics CLLiENT (CULTURE, LITERATURE, LINGUISTICS, ENGLISH TEACHING)
Ratmo Ratmo
Universitas Pamulang
Humanities Education Languange, Linguistic, Communication & Media

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Needs Analysis of Medical Personnel’s English Communication Skills Ratmo Ratmo; Tutut Sumartini
Lexeme : Journal of Linguistics and Applied Linguistics Vol 2, No 2 (2020)
Publisher : Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/ljlal.v2i2.9510

Abstract

Globalization brings new challenges for education and training program as it demands new skills, awareness, approaches, and training. This demands medical personnel to serve clients who come from other countries around the world with effective English communication skill. In a more specific purpose in a job setting, an employee will need specific English related to his job description. As far as medical profession is concerned, medical personnel need English language in their professional settings. The demand for English for Occupational Purposes (EOP) grows proportionally to the universal demand for employees, who can function in English, in their fields of specialization. It therefore demands medical personnel to acquire English competences to meet with their desired level of English proficiency skills. What English competences are needed and whether they need English training program will determine the urgency needs analysis on the medical personnel English communication skills. This study is aimed at investigating the communicative needs of medical personnel at professional level in survey-based research. The data were collected, analyzed and interpreted qualitatively by administering observational notes, interview, and questionnaire among medical representatives. Further, this study is expected to gain beneficial outputs such as research report, proceeding after having been presented in national or international conference, and could be further developed into learning module for training program.
HOSPITALITY REGISTERS USED BY FRONTLINERS OF ATRIA RESIDENCE GADING SERPONG TANGERANG Ratmo Ratmo; Tutut Sumartini; Ida Cahyani
CLLiENT (Culture, Literature, Linguistics, and English Teaching) Vol 6 No 1 (2024): CLLiENT JOURNAL
Publisher : Language and Literature Faculty, Universitas Sains Al-Qur'an (UNSIQ) Jawa Tengah di Wonosobo

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

In hospitality industry, there are many kinds of English terms used by the staff both written and spoken. These English terms in hospitality industry are part of English for Specific Purposes (ESP) which are called registers. This research aims to find out registers as the formal English terms used by the front liners or Front Office Staff of Atria Residence Gading Serpong Tangerang, and to analyse the lexical and contextual meanings of the registers used. This research employs descriptive qualitative method to collect and analyse the data. The subject of this study is the staff of Front Office department of Atria Residence Gading Serpong. The data will be obtained through participant observation, semi- structured interview and review of the documents. In collecting data, some conversations between guests and front office staff are recorded. The findings uncover the majority of terms used in Front Office department in the hotel, and to which categories they are used in general and in specific context. This research also reveal the terms have different meanings in both lexical and contextual aspects. As one of language varieties in sociolinguistics, hospitality registers are discipline language or formal language the hotel staff must use in their work place as to follow standard of operational procedure (SOP). Moreover, the English terms used in a specific work setting are part of English for Occupational Purpose (EOP) as a part of English for Specific Purpose (ESP).
Co-Authors Ida cahyani Tutut Sumartini