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All Journal GEMA : Jurnal Gentiaras Manajemen dan Akuntansi Jurnal Ilmiah ESAI
Sri Risma Yenny
STIE Prasetiya Mandiri Lampung
Economics, Econometrics & Finance

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PENERAPAN BALANCED SCORCECARD UNTUK MENINGKATKAN KINERJA BANK MANDIRI CABANG TELUK BETUNG Sri Risma Yenny; Yuliana -
GEMA : Jurnal Gentiaras Manajemen dan Akuntansi Vol 8 No 2 (2016): GEMA : Jurnal Gentiaras Manajemen dan Akuntansi
Publisher : Sekolah Tinggi Ilmu Ekonomi Gentiaras

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Abstract

This study aimed to analyze the implementation of the Balanced Scorecard as aperformance measurement in Telok Betong branch of Mandiri Bank. This study using descriptivestatistics methods of 4 (four) relevant measurement, that are: 1. financial perspective, using ROAdan ROE, 2. Customer perspective with Customer Retention, Customer Acquistion and CustomerSatisfaction Index. 3. Internal business process perspective measured using Manufacturing CycleEfficiency (MCE). 4. Learning and Growth Perspective using Absenteeism, Employee Training andEmployee Satisfaction Indeks.The results of this study concluded that the Balanced Scrocecard is a comprehensiveperformance measurement for executives and management , laying out the strategic objectives ofthe Bank in some set of performance benchmarks that are logically related to one another.Furthermore Balanced Scorecard helps managers understand the reciprocal relationship ofthe four perspectives, and functions to evaluate a wide range of activities till it can detect the activitywhich led to the decline of the company's performance at the same time take corrective measures.
Dampak Amnesti Pajak dan Sistem Administrasi Modern terhadap Kepatuhan Wajib Pajak Sri Risma Yenny; Pulung Wicaksono
Jurnal Ilmiah ESAI Vol 13 No 1 (2019)
Publisher : Politeknik Negeri Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25181/esai.v13i1.1268

Abstract

The purpose of this study is to find empirical evidence of the impact of tax amnesty and the modern administration system on taxpayer compliance on individual taxpayers in Lampung Province. The object chosen is the taxpayers having NPWP in Lampung Province. The data used are primary data obtained by distributing questionnaires to respondents and processed with Likert scale. The samples in this study were 114 people taken randomly. This research is a quantitative research with warpPLS 3.0 test equipment to process data obtained from questionnaires. The results of the study show that tax amnesty as well as the modern administration system has a significant effect on taxpayer compliance.
Co-Authors Pulung Wicaksono Yuliana -