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All Journal ILKOM Jurnal Ilmiah Jurnal ICT : Information Communication & Technology
Ahmad Mubarok
STMIK Kharisma Karawang
Computer Science & IT

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PEMODELAN ARSITEKTUR ENTERPRISE SISTEM INFORMASI CUSTOMER RELATIONSHIP MANAGEMENT MENGGUNAKAN ENTERPRISE UNIFIED PROCESS Ahmad Mubarok; Djaja Sukma Tjahjadi
ILKOM Jurnal Ilmiah Vol 11, No 3 (2019)
Publisher : Prodi Teknik Informatika FIK Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33096/ilkom.v11i3.478.231-240

Abstract

The information technology has an important role in a company or agency to run its business process. It can help to optimize the business continuity as in the customer service process. In this case, the company needs an information system to manage the relationship between the customer and company applied into the concept of Customer Relationship Management (CRM). The initial stage in the development of information systems is to design architecture including: technology architecture, data architecture, and business process architecture. The Unified Process (UP) is a framework of the instantiated software process, both the Rational Unified Process (RUP) and Enterprise Unified Process (EUP). The information system architecture of CRM uses the Enterprise UP method. It is an enterprise architecture design that can be used as a reference to build a CRM-based system that can increase core value in service to customers. The results of this study are recommendations for information systems architecture models and methods used to achieve the strategic goals of the organization, especially in terms of customer service.
Sistem Informasi Geografis Pariwisata Dengan Integerasi Global Positioning System dan Algoritma Dijkstra Ahmad Mubarok; Supriyadi Supriyadi; Arif Budimansyah Purba
Jurnal ICT : Information Communication & Technology Vol 18, No 1 (2019): JICT-IKMI, Juli 2019
Publisher : STMIK IKMI Cirebon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36054/jict-ikmi.v18i1.40

Abstract

Geographic information system is a geospatial information system development of diverse data sources and heterogeneous includes news, events, routes and tourist attractions. The system provides information about the geographic location with integrated global positioning system (GPS). GPS is a system to determine the location on the earth's surface with the aid of the alignment of the satellite signal. GPS coordinates deci-sive point will be more complete if coupled with the use dijkstra algorithm to determine the shortest path to get to the tourist sites. Many tourist sites and have a short distance away from tourist spots and the other one is a problem because these sights are not known by the tourists who recently visited. In a case like this is necessary to travel guides which can provide information about the location - nearby tourist sites and pathways that can be bypassed by tourists. A cross between GPS and dijktra algorithms can be developed into a geographic information system based on Android that is interesting and informative in the field of tourism as a guide for tourists.
Co-Authors Arif Budimansyah Purba Djaja Sukma Tjahjadi Supriyadi Supriyadi