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All Journal Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Teknologi dan Manajemen Industri Terapan
Uni Pratama Pebrina Br Tarigan
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Religion Arts Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Engineering Industrial & Manufacturing Engineering Social Sciences

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Improving the Quality of Inpatient Services with Lean Service and Six Sigma Methods at Eshmun Hospital Cristanto Cristanto; Uni Pratama Pebrina Br Tarigan
Budapest International Research and Critics Institute (BIRCI-Journal): Humanities and Social Sciences Vol 4, No 2 (2021): Budapest International Research and Critics Institute May
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v4i2.2076

Abstract

Hospitals play an important role in the life of the nation and state, because every country has an obligation to meet all the physical and spiritual health needs of every citizen. The main focus of Eshmun Hospital is the accuracy of doctors in diagnosing diseases, responsive patient care, hospital security, hospital access roads, completeness of facilities, and medicines. The research method used in this research is six sigma, pareto diagram, failure mode effect analysis (FMEA), fishbone diagram, and value stream mapping. The conclusions obtained from this research are after repairs are made to the inpatient service activities of the hospital. Eshmun eats service activities which were originally 15 activities reduced to 11 activities, this can save time in carrying out services. Activities that are non-value add are very detrimental, including: the data collection service process is still done manually, patients are still waiting to receive treatment, there are some doctors who are not professional. The main cause of waste is usually caused by hospitals not keeping up with the times, human resources that are not optimal.
Analisis Proses Instalasi Jaringan Dengan Pendekatan Lean Manufaktur Dan Six Sigma: (Studi Kasus: PT. Telkom Akses Legok Tangerang) Echo Putra Tanjung; Merryanti Hasibuan; Uni Pratama Pebrina Br Tarigan
Jurnal Teknologi dan Manajemen Industri Terapan Vol. 4 No. 3 (2025): Jurnal Teknologi dan Manajemen Industri Terapan
Publisher : Yayasan Inovasi Kemajuan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55826/jtmit.v4i3.1024

Abstract

Penelitian ini bertujuan menganalisis proses instalasi jaringan di PT. Telkom Akses Legok, Tangerang dengan pendekatan Lean Manufacturing dan Six Sigma guna meningkatkan efisiensi operasional sekaligus mengurangi pemborosan. Fokus kajian diarahkan pada layanan Fiber To The Home (FTTH) yang relevan dengan meningkatnya kebutuhan masyarakat terhadap konektivitas yang cepat, stabil, dan andal. Metode yang diterapkan meliputi Value Stream Mapping (VSM) untuk memetakan alur proses, Process Activity Mapping (PAM) untuk mengklasifikasikan aktivitas bernilai tambah dan tidak bernilai tambah, serta Root Cause Analysis (RCA) untuk mengidentifikasi akar permasalahan yang menimbulkan inefisiensi. Hasil observasi menunjukkan bahwa kondisi aktual proses instalasi membutuhkan waktu proses 50 hari kerja dengan lead time 53 hari kerja. Melalui penerapan Future State Mapping, perbaikan mampu menekan waktu proses menjadi 42 hari kerja dengan lead time 44,5 hari kerja, menghasilkan peningkatan efisiensi sebesar 16%. Faktor dominan pemborosan meliputi birokrasi yang berbelit, kurangnya integrasi sistem pendukung, serta koordinasi antartim yang masih lemah sehingga menghambat kelancaran alur pekerjaan. Analisis menunjukkan bahwa prinsip Lean dan Six Sigma efektif dalam mengatasi permasalahan tersebut melalui eliminasi aktivitas non-value added, penyederhanaan alur, serta digitalisasi proses pendukung yang dapat mempercepat penyelesaian layanan. Rekomendasi perbaikan mencakup digitalisasi alur kerja untuk meminimalkan hambatan administratif, penyusunan standar operasional prosedur (SOP) yang baku sebagai acuan pelaksanaan, pelatihan berkelanjutan mengenai penerapan Lean untuk seluruh tim, serta evaluasi rutin sebagai strategi perbaikan berkesinambungan dalam mendukung peningkatan kualitas layanan instalasi jaringan.
Co-Authors Cristanto Cristanto Echo Putra Tanjung Merryanti Hasibuan