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All Journal Jurnal Politica Dinamika Masalah Politik Dalam Negeri dan Hubungan Internasional
Ahmad Budiman
Pusat Penelitian – Badan Keahlian DPR RI
Social Sciences

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OPTIMALISASI PENANGANAN SURAT PENGADUAN MASYARAKAT KE DPR RI Ahmad Budiman
Jurnal Politica Vol 3, No 2 (2012): Jurnal Politica
Publisher : Sekretariat Jenderal DPR RI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22212/jp.v3i2.322

Abstract

Maximizing the handling of public complaints to the House, whether received by mail or through media online or “SMS Aspiration” has shown significant results. However, this condition is not comparable with the ability of the of the House to follow up the complaints which is still less than expected. Thus the maximizing the follow up of the public complaints letters is an urgent matter in the parliament, which can be conducted by the complementary bodies of the house to form a special committee or working team to deal with all complaints come from public.
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