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All Journal Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Manajemen Bisnis Era Digital
Jumai Jumai
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Religion Arts Humanities Economics, Econometrics & Finance Social Sciences

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Potential Workers of the Impact of Covid-19 in the Informal Sector in the Era of the Industrial Revolution 4.0 in the City of Pekalongan Triyono Triyono; Jumai Jumai; Edy Purwanto
Budapest International Research and Critics Institute (BIRCI-Journal): Humanities and Social Sciences Vol 5, No 1 (2022): Budapest International Research and Critics Institute February
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v5i1.3763

Abstract

The Indonesian government in facing the war against COVID-19 has taken various policies, one of which is the Implementation of Community Activity Restrictions (PPKM), this PPKM suppresses household activities and company productivity in the form of restrictions on community movement and company operations, resulting in a decrease in household and company consumption, a decrease in income business and a decrease in the demand for labor. The tangible form that can be seen from the impact of covid on the economy that can be seen today is the incident termination of employment (PHK). The purpose of this research is to mknow the conditions and potential of workers affected by termination of employment (PHK). In the informal sector in Pekalongan City in the Industrial Revolution 4.0 era. The research method used is a qualitative descriptive research type, with data sources obtained from informants, namely workers affected by layoffs and in the data analysis process, several stages are carried out, namely data collection, data reduction, data presentation and verification. The results of the study state that every worker who is laid off must survive in the midst of the covid-19 pandemic by utilizing their potential by utilizing assistance from the Government and other organizations or institutions for mastery and use of technology and the internet such as social media, marketplace, dropshipper, trading, youtuber, online motorcycle taxis, partners in go food.
Pengaruh Kualitas Pelayanan terhadap Kepuasan Konsumen dengan Ketepatan Waktu Pengiriman sebagai Variabel Moderasi pada PT JNE Express Cabang Karangawen Nurul Dyah Ayu Fajrin; Firdaus Firdaus; Muhammad Syaiful Huda; Dien Maulana Akbar; Jumai Jumai; Fitri Amalia Pratama; Sherly Vera Ari Sabrina
Jurnal Manajemen Bisnis Era Digital Vol. 1 No. 2 (2024): Mei : Jurnal Manajemen Bisnis Era Digital
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/jumabedi.v1i2.53

Abstract

This research is a type of quantitative research with accidental sampling method. The population in this study were 100 consumers who used the services of JNE Express Karangawen branch with a total sample of 100 people. The data collection technique uses a questionnaire that has been tested for the validity and reliability of the data. The data analysis method used consisted of normality test, multicollinearity test, and heteroscedasticity test. While the data analysis techniques used to answer the hypothesis include moderated regression analysis (MRA), t test, F test, and analysis of the coefficient of determination (R2). The results of this study indicate that (1) service quality has a positive and significant effect on customer satisfaction with a regression coefficient of service quality of 0.374 and a value of tcount > ttable that is 3.578 > 1.984 and a significance value of 0.000 <0.05. (2) timeliness of delivery is a moderating variable that strengthens the effect of service quality on delivery time satisfaction with a value of tcount > ttable which is 3,559 > 1,984 and a significance value of 0,003 < 0,05. (3) service quality has a positive and significant effect on customer satisfaction with timeliness of delivery as a moderating variable with a regression coefficient value of 0.18 on time delivery and a value of Fcount > Ftable that is 4.845 > 3.937 and a significance value of 0.042 < 0.05.
Co-Authors Dien Maulana Akbar Edy Purwanto Firdaus Firdaus Fitri Amalia Pratama Muhammad Syaiful Huda Nurul Dyah Ayu Fajrin Sherly Vera Ari Sabrina Triyono Triyono