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All Journal Logic : Jurnal Rancang Bangun dan Teknologi
Mega Inayati Rif’ah
IST AKPRIND Yogyakarta
Computer Science & IT Education

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Analyzing and Modelling Pharmacy Queue System Using Simulation Argaditia Mawadati; Mega Inayati Rif’ah; Lalang Pramuditya
Logic : Jurnal Rancang Bangun dan Teknologi Vol 20 No 1 (2020): March
Publisher : Pusat Penelitian dan Pengabdian kepada Masyarakat (P3M) Politeknik Negeri Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31940/logic.v20i1.1579

Abstract

Waiting time and queue length at the pharmacy are very influential for customer satisfaction. A hospital’s pharmacy which the object of this study has a long waiting time. The aim of this study is to analyzing and modelling pharmacy queue using simulation method, then simulating a new scenario as an effort to improve the queue system. The improvement scenario was simulated by adding one server at payment locket. The simulation was carried out using empirical and theoretical approaches. The analysis was conducted based on the results of the simulation. Results showed that based on validity test can be concluded that the simulation using empirical and theoretical approach do not differ significantly from the real system. And based on the experiment from improvement scenario it showed that the addition of payment server did not show a significant difference from origin situation, the waiting time only decreased by approximately 30 minutes.
Co-Authors Argaditia Mawadati Lalang Pramuditya