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All Journal ASKETIK: Jurnal Agama dan Perubahan Sosial PUBLIKA : Jurnal Ilmu Administrasi Publik
Inda Ayu Nengsih
Universitas Islam Riau
Arts Humanities Decision Sciences, Operations Research & Management Environmental Science Social Sciences

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Strategi Pelayanan Izin Praktek Doketer Pada Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu (DPMPTSP) Kota Pekanbaru Inda Ayu Nengsih; Herman Herman
Asketik : Jurnal Agama dan Perubahan Sosial Vol 3, No 2 (2019)
Publisher : Lembaga penelitian dan Pengembangan Masyarakat (LPPM) IAIN Kediri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30762/ask.v3i2.1568

Abstract

The purpose of this study is to develop a strategy for the practice of permission to practice a doctor at the Office of Investment and Integrated Services One Door (DPMPTSP) Pekanbaru City. This type of research is using descriptive research type with a qualitative method using the SWOT analysis instrument to obtain answers whether it influences the doctor practice permit service strategy at the Office of Investment and One Stop Integrated Services (DPMPTSP) Pekanbaru City. The types of data used in this study are primary and secondary data relating to this research. Sources of data in the study were respondents who provided information related to this study, namely the Head of the Management Division of doctor and employee practice licenses as well as doctors who administered the doctor's practice permit. Data collection techniques carried out by observation, interviews and documentation. The sampling technique is census for employees and purposive sampling for doctor respondents. The strategy that must be carried out by Pekanbaru City DPMPTSP is maximizing employee utilization, innovating in the field of public services, showing commitment to work, improving service quality, providing education and training to employees, providing motivation, strengthening coordination and communication, utilizing technological developments and and so on, where the aim is maximum service to the community specifically to the doctor's practice permit service.
ANALISIS PROSEDUR PELAYANAN PENGURUSANSURAT IZIN PRAKTEK DOKTER DI DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU (DPMPTSP) KOTA PEKANBARU Inda Ayu Nengsih; Herman Herman
PUBLIKA : Jurnal Ilmu Administrasi Publik Vol. 4 No. 1 (2018): Jurnal Publika
Publisher : UIR Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (434.2 KB) | DOI: 10.25299/jiap.2018.vol4(1).3590

Abstract

The purpose of this research is to know the Analysis of Procedure of Medical Doctor Practice Permit Management Service at One Stop Service and One Stop Service (DPMPTSP) City Pekanbaru. Assessment indicators used include service procedures, completion time, service costs, service products, facilities and infrastructure, employee competence. Research method used is quantitative method. This method can be categorized as descriptive research that prioritize the list of kusioner as a means of collecting data and data collected with this tool then used as the main raw material to analyze the empirical condition of the objectivity of the existence of research objectives at the condition of the researcher. The location of this research at the Department of Investment and Integrated Pestanan One Door (DPMPTSP) Pekanbaru. For physician licensed field officers use census techniques and for doctors who administer licensing practice using purposive sampling samples. Based on this analytical technique, the research evaluates and concludes that the Analysis of Procedure of Doctor's Practice Document Management Service at One Stop Service and One Stop Service (DPMPTSP) Pekanbaru in serving the doctor is at good enough assessment interval. Recommendations that need to be considered especially with respect to Analysis of Service Procedures that must be optimized again to improve employee performance and time of completion of the doctor's licensing practice so that doctors - doctors feel satisfied with the performance of employees.
Co-Authors Herman