Article Per Year (5 Year)
p-Index From 2020 - 2025
0
P-Index
This Author published in this journals
All Journal Jurnal Ilmu Informasi Perpustakaan dan Kearsipan
Maiyas Sandra Sari
Unknown Affiliation
Library & Information Science

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Strategi Pelayanan Prima di Kantor Perpustakaan Arsip dan Dokumentasi Kabupaten Pesisir Selatan Sari, Maiyas Sandra; Rahmah, Elva
Ilmu Informasi Perpustakaan dan Kearsipan Vol 2, No 1 (2013): Seri H
Publisher : Program Studi Informasi, Perpustakaan, dan Kearsipan , Jurusan Bahasa dan Sastra Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (763.571 KB) | DOI: 10.24036/2454-0934

Abstract

The purpose of writing this article are: (1) describe how the strategy of excellent service in the Office of Libraries, Archives, and Documentation Kabupaten Pesisir Selatan, (2) describe any obstacles countered in achieving excellent service in he Office of Libraries, Archives, and Documentation of Kabupaten Pesisir Selatan. The method use disqualitative approach. Collection of data through observation, interviews, and library research. Observations directly to the Office of Libraries, Archives, and Documentation of Kabupaten Pesisir Selatan. Based on analyzing the data can be summarized as follows. (1) strategies to realize excellent service in the Office of Libraries, Archives, and Documentation of Kabupaten Pesisir Selatan of identifying primary determination of quality service, manage ekspentasi customers, managing service quality evidence, educating consumers about the services, fostera culture of quality, follow up services, and develop information systems quality of service, (2) the constraints faced in the Office of Libraries, Archives, and Documentation in the Kabupaten Pesisir Selatan realization excellent service strategy that is not the realization of automating quality. Keywords: excellent service; excellent service strategy  
Co-Authors Elva Rahmah