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All Journal Reformasi : Jurnal Ilmiah Ilmu Sosial dan Ilmu Politik
Risda Amalia
Program Magister Ilmu Administrasi Publik, Universitas Brawijaya
Law, Crime, Criminology & Criminal Justice Social Sciences

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MANAJEMEN KOMPLAIN PADA PENGKAJIAN DAN PENGEMBANGAN TEKNOLOGI INFORMASI (PPTI) UNIVERSITAS BRAWIJAYA Risda Amalia
REFORMASI Vol 5, No 1 (2015)
Publisher : Universitas Tribhuwana Tunggadewi

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (230.547 KB) | DOI: 10.33366/rfr.v5i1.281

Abstract

Public service is a complex administration practice. Hence, it might cause maladministration resulting in a complaint as a kind of response that should be accepted as a feedback of service. That’s why, some people said that complaint is an expression of customer’s loyalty that should be respected in anywhere, especially in a University named Universitas Brawijaya, Malang as a part of management in public administration. Inside Universitas Brawijaya, there is a service unit named PPTI (Unit Pengkajian dan Pengembangan Terknologi Informasi/Unit of Information Technology Study and Development).
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