Article Per Year (5 Year)
p-Index From 2020 - 2025
0.444
P-Index
This Author published in this journals
All Journal JOURNAL LA MEDIHEALTICO
Mappeaty Nyorong
Faculty of Public Health, Helvetia Institute of Health, Indonesia
Health Professions Medicine & Pharmacology Nursing Public Health Veterinary

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Analysis of Factors Affecting Patient Loyalty in Bandung General Hospital in Medan Irma Susanti; Mappeaty Nyorong; Sudiro Sudiro
Journal La Medihealtico Vol. 1 No. 5 (2020): Journal La Medihealtico
Publisher : Newinera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37899/journallamedihealtico.v1i5.148

Abstract

Patient loyalty greatly affects the survival of a hospital, because loyal patients not only make repeated visits but can act as loyalty advocators. In the last five years, there has been a decrease in the number of inpatient visits at RSU (Regional General Hospital) Bandung Medan, an average of 8.79% so that research is needed to determine the factors that affect patient loyalty. The study was conducted by cross sectional, using a questionnaire that has been tested valid and reliable. The research variables were service quality, patient satisfaction, and patient loyalty. The number of samples was 100 patients who met the criteria. Data were analyzed using SEM-PLS method. The results: service quality has a significant effect on patient satisfaction, patient satisfaction has a significant effect on patient loyalty, and service quality has a significant effect on patient loyalty. Patient loyalty at RSU Bandung Medan is significantly influenced by service quality factors and patient satisfaction factors. Regarding the service quality variable, 20% of respondents did not agree that nurses recorded accurately. In the patient satisfaction variable, 20% of respondents were dissatisfied with the cleanliness of the room, 20% of respondents were not satisfied with the food served, and 15% of respondents were dissatisfied with the results of the treatment. In the patient loyalty variable, 15% of respondents disagreed with giving positive responses to the relationship about the performance of the Bandung Hospital, and 15% of respondents would move to another hospital if they got a discount.
Analysis of the Role of Health Integrated Post Cadres in Nutrition Services for Toddlers Yolanda Putri; Mappeaty Nyorong; Nur’ Aini
Journal La Medihealtico Vol. 3 No. 5 (2022): Journal La Medihealtico
Publisher : Newinera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37899/journallamedihealtico.v3i5.738

Abstract

Integrated Service Post or better known as POSYANDU is a means of empowering public health because the implementation model is activated and initiated by the community in line with the needs of each community. The purpose of this study was to determine the role of cadres and barriers to Posyandu cadres in nutritional services for toddlers in Ngijo Hamlet, Karangploso Community Health Center, Malang Regency. This research uses descriptive qualitative method. There were 10 informants in this study, consisting of 4 mothers with toddlers, 4 posyandu cadres, 1 health worker and 1 posyandu chairperson. Data analysis used descriptive qualitative and the validity of the data used was data triangulation. The results showed that the cadres had not fully implemented their role in nutritional services for children under five. The obstacle experienced by cadres is the lack of knowledge of cadres about posyandu, especially about malnutrition because they do not receive training. The conclusion in this study is that the role of posyandu cadres in nutritional services for children under five in Ngijo Hamlet, Karangploso Public Health Center, Malang Regency has not been implemented optimally. It is recommended to posyandu cadres and posyandu officers to further improve the knowledge and skills of posyandu cadres, especially in terms of nutrition for toddlers and increase counseling programs to mothers about posyandu and the benefits of implementing posyandu for mothers and toddlers.
Co-Authors Irma Susanti Nur’ Aini Sudiro Sudiro Yolanda Putri