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All Journal MATRIK: JURNAL MANAJEMEN, STRATEGI BISNIS, DAN KEWIRAUSAHAAN JUDGE: Jurnal Hukum
Ni Putu Sawitri
Unknown Affiliation
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice

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PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN DAN LOYALITAS PELANGGAN TEGAL SARI ACCOMMODATIONDI UBUD Ni Putu Sawitri; Ni Nyoman Kerti Yasa; Abdulah Jawas
Matrik : Jurnal Manajemen, Strategi Bisnis, dan Kewirausahaan Volume 7 Nomor 1 Tahun 2013
Publisher : Faculty of Economics and Business Udayana University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (129.915 KB)

Abstract

The aim of this research is to know the effect of service quality towards customer satisfaction and loyalty in Tegal Sari Accommodation Ubud. Respondent of this research are foreign customer with at least 17 years oldwho remain to stay at Tegal Sari Accommodation at least twice in the last 5 years. The number of respondents on this research defined 140 respondents by using sampling technique that is purposive sampling. This research used analysis of Structural Equation Modeling (SEM) with the help of AMOS program. The result of this research showed that service quality has significant impact on satisfaction, satisfaction has significant impact on loyalty, service quality has significant impact on loyalty of Tegal Sari Accommodation Ubud.
Analisis Yuridis terhadap Praktik Jual Beli Akun Mobile Legends: Bang Bang Ditinjau dari Hukum Perdata Indonesia Edvaldo Jose Luis Soares Sequeira; Dewa Ayu Putri Sukadana; Ni Putu Sawitri; Mahadewi, Kadek Julia
Judge : Jurnal Hukum Vol. 6 No. 05 (2025): Judge : Jurnal Hukum
Publisher : Cattleya Darmaya Fortuna

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54209/judge.v6i05.1844

Abstract

This study examines the legal status and position of Mobile Legends: Bang Bang (MLBB) game accounts as objects of sale and purchase under Indonesian civil law. The increasing practice of game account trading raises legal questions, as it is not explicitly regulated within existing laws. The research applies a normative legal method, focusing on the analysis of positive legal norms or law in the book (Muhaimin, 2020). The study uses both statutory and conceptual approaches, referring to the Indonesian Civil Code (KUHPerdata), Law No. 8 of 1999 on Consumer Protection, Law No. 11 of 2008 jo. Law No. 19 of 2016 on Electronic Information and Transactions, and Government Regulation No. 71 of 2019 (Yati Nurhayati et al., 2021). Data were collected through library research and analyzed qualitatively (Peter Mahmud Marzuki, 2017). The results show that the sale of MLBB accounts meets the contractual elements in Articles 1320 and 1457 of the Civil Code—consent, capacity, clear object, and economic value. The account can be seen as intangible property with economic worth; however, legal ownership remains with the developer, Moonton, who only grants access through a license agreement. Thus, the transaction is valid between users but lacks binding legal force against the developer when violating the Terms of Service. The study concludes that MLBB account trading is legally valid in a limited sense within civil relations but not formally recognized in Indonesian law. This highlights the need for civil law reform to accommodate digital economic developments and acknowledge virtual assets as legitimate legal objects.
Co-Authors Abdulah Jawas Dewa Ayu Putri Sukadana Edvaldo Jose Luis Soares Sequeira Kadek Julia Mahadewi Ni Nyoman Kerti Yasa