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All Journal Pharmaciana: Jurnal Kefarmasian Jurnal Mirai Management
Sumarni .
Departement of Hospital Administration, Faculty of Health Sciences, Alma Ata University
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Medicine & Pharmacology

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ANALISIS KEPUASAN MAHASISWA TERHADAP KUALITAS PELAYANAN TENAGA ADMINISTRATIF DI FAKULTAS FARMASI UNIVERSITAS AHMAD DAHLAN YOGYAKARTA Hidayati, Ana; Fudholi, Achmad; Sumarni, Sumarni
Pharmaciana Vol 4, No 1 (2014): Pharmaciana
Publisher : Universitas Ahmad Dahlan

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (65.102 KB) | DOI: 10.12928/pharmaciana.v4i1.399

Abstract

Student satisfaction measurement has been done with populatif observation and data collectedprospectively at the fourth level students of the Faculty of Pharmacy Ahmad Dahlan University. Thepurpose this study to describe and determine student satisfaction ratings gap that arises from servqual.The results obtained indicate generally that the service element in the Faculty of Pharmacy is namelyemployees has not given in accordance with the expectations of student performance is characterizedby a range of values of each gap there is nothing close to the ideal of zero (0). Gap values ofemployees in the education ministry on Tangible dimensions with a gap value -0,90, Reliability withthe gap value -0,90, Assurance gap value -0,90, Empathy with the gap value -1,10 andResponsiveness to the value gap -1,10 . While the reliability of the employee dimension into the first rank and dimensions of responsiveness on the faculty is considered the most excellent service tostudents.
PENGARUH MARKETING MIXTERHADAP KEPUTUSAN KONSUMEN BERBELANJA PADA PASAR MODERN CARREFOUR PANAKKUKANG SQUARE Di Kota Makassar Sumarni Sumarni
Jurnal Mirai Management Vol 5, No 1 (2020)
Publisher : STIE AMKOP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/mirai.v5i1.823

Abstract

This study aims to determine the effect of marketing mix (product, price, place, promotion) on consumers' decisions to shop on the modern market (Carrefour) in Makassar City. This study uses 100 respondents and data collection uses the questionnaire method. The method of data analysis uses the SPSS version 17 program for multiple linear regression analysis. Based on the results of research using the t-test it is known that all Marketing Mix variables (products, prices, places and promotions) have a positive and partially significant effect on Consumer Shopping Decisions in the Carrefour Panakukang Square Modern Market in Makassar City. Based on the f test (simultaneous) it is known that F of 361,393> of F 3.09 which means all independent variables Marketing Mix (Product, Price, Place, Promotion) simultaneously or jointly have a positive and significant effect on the dependent variable (Consumer Shopping Decision ) in the Carrefour Panakkukang Square modern market in Makassar City
Co-Authors Fudholi, Achmad Hidayati, Ana