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All Journal PERFORMA : Media Ilmiah Teknik Industri
Murman Budijanto
Program Studi Teknik Industri, Universitas Sebelas Maret, Surakarta
Engineering Industrial & Manufacturing Engineering

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Perancangan Sistem Pengukuran Performansi PT. Pondok Indah Tower dengan Menggunakan Metode Balanced Score Card Murman Budijanto; Dwi Lia Indriani
Performa: Media Ilmiah Teknik Industri Vol 7, No 2 (2008): PERFORMA Vol. 7, No. 2 September 2008
Publisher : Industrial Engineering Study Program, Faculty of Engineering, Universitas Sebelas Maret

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (136.217 KB) | DOI: 10.20961/performa.7.2.13788

Abstract

Sistem pengukuran performansi diperlukan bagi perusahaan maupun organisaasi untuk mengetahui kondisi, hasil yang dicapai, dan potensi perusahaan. Sama halnya dengan kondisi di PT. Pondok Indah Tower dengan tingkat hunian hotelnya yang masih belum optimal, dituntut mampu untuk menyusun suatu rencana strategis agar mampu bertahan dan memiliki keunggulan bersaing dalam pelayanan.Beberapa praktisi dan kalangan akademis berpendapat bahwa diperlukan model-model baru dalam pengukuran performansi seperti Balanced Score Card yang diperkenalkan oleh Kaplan dan Norton pada tahun 1996. Perancangan sistem pengukuran performansi dengan metode Balanced Score Card pertama kali dilakukan dengan menerjemahkan dimulai dari visi, misi, dan strategi perusahaan ke dalam key performance indicators. Perspektif pelanggan memiliki bobot yang paling besar menjadi perhatian yaitusebesar 51,1%. Perspektif keuangan memiliki bobot sebesar 28,2%, perspektif proses bisnis dan internal memiliki bobot sebesar 12,3%, dan perspektif pertumbuhan dan pembelajaran memiliki bobot sebesar 8,3%. Produktivitas karyawan dapat ditingkatkan dengan menciptakan kepuasan kerja dan memberikan akses informasi yang mendukung tercapainya produktivitas.
Perancangan Key Performance Indicators (KPI) Menggunakan Metode Performance Prism (Studi Kasus di Batik Putra Bengawan) Murman Budijanto; Yusuf Priyandari; Santi Embun Sari
Performa: Media Ilmiah Teknik Industri Vol 11, No 2 (2012): PERFORMA Vol. 11, No 2 September 2012
Publisher : Industrial Engineering Study Program, Faculty of Engineering, Universitas Sebelas Maret

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (280.737 KB) | DOI: 10.20961/performa.11.2.13944

Abstract

The research is aim to design the Key Performance Indicators (KPI) using Performance Prism Method with a case study of a batiks production house namely Batik Putra Bengawan. The research might assist the Batik house to translate the stakeholders’ satisfactions and contributions into organization objectives, strategies, business processes and capabilities. The level of achievement in each factor could be indicated through several performance indicators (PI). Then the importances of the stakeholders’ concern, organization objectives and the PI are measured using a concept that could accommodate a linkage among them namely the Analytical Hierarchy Process (AHP). By doing so, the KPI might be set based on the ten most importance PI such that the performance improvement could be done effectively. This PI design indicates the 25 PI spread over 12 objectives, 23 strategies, 19 business processes, 19 capabilities and includes six stakeholders. The importances wighted using AHP shows that the stakeholder employee has the highest importance and the community gets lowest importance level. The ten most importance PI are choosen as the KPI of the Batik Putra Bengawan. These are the employee productivity, the order fulfillment, the net profit margin, the absentism, number of loyal customers, the bonus receivers among employees, the ratio of new customers, the feedback periods, the consumers’ satisfaction index and the ratio of defect products.
Pendefinisian Pasar Geografis dan Pasar Produk untuk Ritel Modern Jenis Supermarket di Indonesia Berdasarkan Perilaku Konsumen Murman Budijanto
Performa: Media Ilmiah Teknik Industri Vol 9, No 2 (2010): PERFORMA Vol. 9, No 2 September 2010
Publisher : Industrial Engineering Study Program, Faculty of Engineering, Universitas Sebelas Maret

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (104.308 KB) | DOI: 10.20961/performa.9.2.13910

Abstract

Relevant markets definition is a crucial issue on anti-monopoly enforcement in many countries. The general approach of SSNIP (small but significant and non-transitory increase of price) is hardly applied to some cases, especially to a retail industry case. This descriptive research is trying to explore a possibility of using surveys to define a relevant market of supermarket services in Indonesia. Surveys were done to the consumers of supermarkets in Jakarta and five big cities outside Jakarta. Moreover it focuses on one of the biggest supermarket in Indonesia namely Carrefour and its competitors inside the geographical relevant markets. From these surveys, it is found that the relevant market of supermarket in Indonesia might include hypermarket and minimarket type of retails in Jakarta but only include hypermarket type of retails outside Jakarta. The difference is defined by significant number of the consumers who are choose minimarket as a substitute of supermarkets in Jakarta. This number is not quite significant in others five big cities outside Jakarta.
Co-Authors Dwi Lia Indriani Santi Embun Sari Yusuf Priyandari