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All Journal IJIEEB : International Journal of Integrated Education, Engineering and Business
I Gede Arimbawa
Narotama University, Faculty of economics and business
Automotive Engineering Civil Engineering, Building, Construction & Architecture Education Engineering Social Sciences

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Influence Product Quality and Quality of Service to Customer Satisfaction ( Renter ) Photocopy Machine Brand Konica Minolta in Surabaya Kurniawan Agung Laksono; Elok Damayanti; I Gede Arimbawa
IJESEMS : International Journal of Engineering Science Educatioon and Management System Vol 2 No 2 (2019): September 2019
Publisher : LPPM NAROTAMA UNIVERSITY, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (195.282 KB) | DOI: 10.29138/ijieeb.v2i2.961

Abstract

This type of research is quantitative research, a population of 324 people from the customer (renter) photocopy machine Konica Minolta and taken 76 people using the formula slovin sample. The research method multiple regression analysis using SPSS 21. From the test results concluded that the hypothesis 1 hypothesis can be accepted, because of the results of the t test independent variable consisted of Product Quality and Service Quality partially significant effect on the variable Customer Satisfaction. Hypothesis 2 in accordance with the basis for a decision in the f test it can be concluded also that the variable quality of product and service quality variables simultaneously influence customer satisfaction.
Co-Authors Damayanti, Elok Kurniawan Agung Laksono