Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal IJTI (International Journal Of Transportation And Infrastructure) IJIEEB : International Journal of Integrated Education, Engineering and Business
Sunandar Ali
Faculty of Engineering, University Mercu Buana Jakarta, Indonesia
Automotive Engineering Civil Engineering, Building, Construction & Architecture Education Engineering Social Sciences Transportation

Published : 3 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 3 Documents
Search

 1 
Analysis of Jakarta’s Mass Rapid Transit Infrastructure Services on Passenger Satisfaction Performance With The Influence of The Covid 19 Virus Sunandar Ali; Mukhlisoh Mukhlisoh; Sumiyati Sumiyati
IJESEMS : International Journal of Engineering Science Educatioon and Management System Vol 4 No 1 (2021): March 2021
Publisher : LPPM NAROTAMA UNIVERSITY, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29138/ijieeb.v4i2.1346

Abstract

Service quality is a strategy that is very important for the development and success of business organizations. The purpose of this study is to analyze the dominant variables in MRT Jakarta infrastructure services on customer satisfaction performance and to find solutions to the dominant variables found. The hypothesis of this research is whether or not there is an effect of MRT Jakarta infrastructure services on customer satisfaction performance with the Covid 19 pandemic. The results obtained through the analysis of the Customer Satisfaction Index (CSI) were 85.38% and stated that customers were very satisfied with the MRT Jakarta services provided. In the Importance Performance Index (IPA) analysis with a Cartesian diagram, there are three dominant variables of MRT Jakarta services on customer satisfaction performance. Judging from the level of performance and importance of the quality of MRT Jakarta services, on average, it is good, so that the MRT Jakarta management must prioritize several variables to be improved and maintain those variables that are considered to be in accordance with customer expectations.
Analysis of Factors That Cause Accidents in The Construction of 6 Inner City Toll Sunandar Ali; Mohammad Sobirin; Rina Fatimah Agustin
IJTI International Journal of Transportation and Infrastructure eISSN 2597-4769 pISSN 2597-4734 Vol 5 No 01 (2021): September 2021
Publisher : NAROTAMA UNIVERSITY, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29138/ijti.v5i01.1502

Abstract

Occupational safety and health factors greatly influence the number of work accidents for construction workers from a project. Ignoring these factors has been shown to result in high work accidents in construction projects. Therefore, this study aims to determine the dominant factors that cause work accidents to construction workers in the 6 Inner Toll Road Project. The stage of this research is a study of the various existing literature to determine the variables that will be used. The next stage is designing a research questionnaire and then collecting data by distributing questionnaires with the simple random sampling method. The data obtained from the questionnaire were processed using statistical calculation software and then explained through quantitative analysis and to determine the dominant factors that influence construction worker accidents, multiple linear regression analysis was used including validity and reliability tests, classical assumption tests, and regression tests. The results of this study indicate that the independent variables of the factors that influence construction worker accidents simultaneously and partially have a positive effect on the construction worker accident variable, where the influence of dominant variables is 0,009 X.P.5 , 0,008X. P.6 , 0,010X. P.11 , 0,002X. E.4 , 0,008X. E.5 , 0,004X. E.7 , 0,004X. R.7 , 0,008X. R.9 and 0,004X. R.13. So that if the independent variable increases, construction work accidents will increase.
Analysis of Transjakarta Bus Rapid Transit Infrastructure Services on Customer Satisfaction Performance with Large-Scale Social Restrictions in DKI Jakarta Sunandar Ali; Anjas Handayani; Mohammad Sobirin; Mohammad Erzal Audifikria
IJTI International Journal of Transportation and Infrastructure eISSN 2597-4769 pISSN 2597-4734 Vol 5 No 01 (2021): September 2021
Publisher : NAROTAMA UNIVERSITY, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29138/ijti.v5i01.1506

Abstract

Quality service is a form of service that are provided by service providers in order to meet the needs of its customers. However, the Covid-19 pandemics has affected the quality of services, including the service of BRT Trans Jakarta. This can have a serious impact if not handled properly and can reduced customer satisfaction with these services. The purpose of this study is to determine the dominant factors that influence the infrastructure services of the Trans Jakarta BRT, to determine the quality of service on customer satisfaction performance during the large-scale social restrictions in DKI Jakarta. The purpose of this study is to find out the dominant factors that influence the infrastructure services of the BRT Trans Jakarta and to determine the quality of service on customer satisfaction performance during the large-scale social restrictions in DKI Jakarta. The concept studies used in this research are service, infrastructure, service quality, and customer satisfaction. This study used quantitative approach along with CSI (Customer Satisfaction Index) method and analysis of the level of conformity of IPA (Importance - Performance Analysis), the sampling system used were incidental sampling with the BRT Trans Jakarta user analysis unit during the large-scale social restrictions in DKI Jakarta. The results showed that the customer satisfaction index for BRT Trans Jakarta infrastructure services during the PSBB was 75.54% for the CSI value and IPA value of 98.54%, and the customer satisfaction criteria were in the Satisfied category.
Co-Authors Anjas Handayani Mohammad Erzal Audifikria Mohammad Sobirin Mohammad Sobirin Mukhlisoh Mukhlisoh Rina Fatimah Agustin Sumiyati Sumiyati