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All Journal Al-Kharaj: Journal of Islamic Economic and Business Barista : Jurnal Kajian Bahasa dan Pariwisata
Nyoman Gde Dewa Rucika
Politeknik Pariwisata Bali
Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Social Sciences Other

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THE EFFECT OF DIRECT COMPENSATION TOWARDS EMPLOYEE PERFORMANCE IN FRONT OFFICE DEPARTMENT AT ST. REGIS BALI RESORT Anak Agung William Vikha Nanda; Nyoman Gde Dewa Rucika; Mahendra Adi Winatha; Hilda Apriani
Barista : Jurnal Kajian Bahasa dan Pariwisata Vol. 7 No. 1 (2020): Juni
Publisher : Unit Bahasa, Politeknik Pariwisata NHI Bandung

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Abstract

Analyzing the effect of direct compensation towards employee performance is essential for every business especially hospitality business. This research’s aims are to determine the effect of direct compensation towards employee performance, and know how to improve the employee performance through direct compensation front office department in St. Regis Bali Resort, based on theory of Mangkunegara and Bangun. The data of this research was collected through distributing online questionnaire, conducting interview, and observing the secondary data. In order to validate the data, data triangulation and SPSS are used when testing the data. The data analysis used are simple linear regression test, t-test, and coefficient determinant test. As the result of the research, there is a positive and significant effect of direct compensation on employee performance in Front Office Department at St. Regis Bali Resort. Thus, knowing the effect of direct compensation towards employee performance as well as optimizing the direct compensation provided are recommended to be done in order to maintain and improve employee performance.
Customer Satisfaction as a Mediator: Service Quality, Repurchase Intention, and Loyalty in Five-Star Hotels At Losari Beach Dhea Ananda Cantika Rahman; Irene Hanna H. Sihombing; Nyoman Gde Dewa Rucika
Al-Kharaj: Journal of Islamic Economic and Business Vol. 7 No. 4 (2025): All articles in this issue include authors from 3 countries of origin (Indonesi
Publisher : LP2M IAIN Palopo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24256/kharaj.v7i4.8044

Abstract

This study aims to analyze the effect of service quality on repurchase intention and customer loyalty, with customer satisfaction as a mediating variable, in five-star hotels located in the Losari Beach area of Makassar. The sampling method employed was purposive sampling, involving 390 customers as respondents. Data were analyzed using the Partial Least Squares Structural Equation Modeling (SEM-PLS) approach. The results indicate that service quality has a positive and significant effect on repurchase intention, customer loyalty, and customer satisfaction. Customer satisfaction significantly influences both repurchase intention and customer loyalty. In addition to the direct effects, customer satisfaction acts as a partial mediator that strengthens the effect of service quality on repurchase intention and customer loyalty. These findings provide theoretical contributions to the development of marketing management studies, particularly in the five-star hotel sector in Indonesia, by emphasizing the strategic role of customer satisfaction in shaping repeat consumption behavior and loyalty. The practical implications of this research suggest that the management of Hotel Aryaduta Makassar and The Rinra Hotel Makassar should prioritize enhancing the dimensions of assurance, responsiveness, and empathy as key strategies to build customer satisfaction and loyalty.
Co-Authors Anak Agung William Vikha Nanda Dhea Ananda Cantika Rahman Hilda Apriani Irene Hanna H Sihombing Mahendra Adi Winatha