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Budi Purnomo
PhD Program - Gadjah Mada University Nusantara Street no.1 Bulaksumur, Yogyakarta INDONESIA 55281
Humanities Education Languange, Linguistic, Communication & Media Social Sciences Other

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Politeness Strategies and Levels In Tourism-Service Language in Surakarta Residency Budi Purnomo
Register Journal Vol 3, No 2 (2010): REGISTER
Publisher : IAIN Salatiga

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (350.79 KB) | DOI: 10.18326/rgt.v3i2.163-200

Abstract

In tourism industry, tourists act as guests and tourism industry practitioners act as hosts. Typically tourism industry practitioners will try to act politely and follow politeness strategies as well as possible when serving tourists to ensure their satisfaction. Levels of satisfaction could be determined by the politeness of the hosts' behaviour towards their guests, including the politeness levels of their tourism-service language. This research was done in Surakarta Residency, the main tourist destination in Central Java. Data sources of this research came from (1) informants and (2) events.  The data were analyzed by Brown and Levinson’s politeness strategies (1987). The results of this research show that the tourism industry practitioners in Surakarta Residency use various politeness strategies and levels in tourism-service language to serve their guests.keywords; Politeness Strategies; Politeness Levels;  Tourism-Service Language 
Politeness Strategies and Levels In Tourism-Service Language in Surakarta Residency Budi Purnomo
Register Journal Vol 3, No 2 (2010): REGISTER
Publisher : UIN Salatiga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18326/rgt.v3i2.163-200

Abstract

In tourism industry, tourists act as guests and tourism industry practitioners act as hosts. Typically tourism industry practitioners will try to act politely and follow politeness strategies as well as possible when serving tourists to ensure their satisfaction. Levels of satisfaction could be determined by the politeness of the hosts' behaviour towards their guests, including the politeness levels of their tourism-service language. This research was done in Surakarta Residency, the main tourist destination in Central Java. Data sources of this research came from (1) informants and (2) events.  The data were analyzed by Brown and Levinson’s politeness strategies (1987). The results of this research show that the tourism industry practitioners in Surakarta Residency use various politeness strategies and levels in tourism-service language to serve their guests.keywords; Politeness Strategies; Politeness Levels;  Tourism-Service Language 
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