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Hanifah Azwar
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Computer Science & IT Economics, Econometrics & Finance Education Social Sciences

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Sistem Pendukung Keputusan Pemilihan Calon Karyawan Kasir Di PT. Lion Superindo Menggunakan Metode Simple Additive Weighting Ricky Ardiansyah; Sri Mardiyati; Hanifah Azwar
Jurnal Inovasi Informatika Vol. 5 No. 2 (2020): Jurnal Inovasi Informatika
Publisher : Universitas Pradita

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51170/jii.v5i2.68

Abstract

Membuat sebuah aplikasi yang dapat membantu pemilihan calon karyawan kasir menggunakan metode Simple Additive Weighting di PT. Lion Super Indo agar menjadi lebih efektif dan efisien sehingga memudahkan dalam proses pemilihan karyawan. Metode Penelitian adalah metode kualitatif dengan jenis penelitian grounded research yaitu suatu metode penelitian yang berdasarkan pada fakta dan menggunakan analisis perbandingan dengan tujuan mengadakan generasi empiris, menetapkan konsep, membuktikan teori, mengembangkan teori, mengumpulkan data dan analisa data dalam waktu yang bersamaan. penggunaan sistem komputerisasi dapat membantu PT. Lion Superindo ini dalam menangani proses pemilihan calon karyawan kasir dibandingkan dengan sistem manual yang digunakan sebelumnya.
Analisis Kepuasan Masyarakat Terhadap Pelayanan Publik Hanifah Azwar
Sosio e-Kons Vol 11, No 3 (2019): Sosio e-Kons
Publisher : Universitas Indraprasta PGRI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30998/sosioekons.v11i3.3629

Abstract

This study aims to analyze public satisfaction with public services (BPJS Health case studies in the Cikarang Industrial Area) in term of internal and external aspects so BPJS Health Care's performance and service can be seen to provide the satisfaction for customers. The external aspects analysis including the dimensions of rate new customer acquisition, customer acquisition, responding customer complaint, customer satisfaction and customer benefit. The analysis of the internal aspects including the dimensions of innovation, operation and after sales service. The Methode of this research is mixed method. Data collection techniques used in this research is quantitative and qualitative type with the descriptive design. The result of the study is, still there are the indicators of satisfaction which still delivery below expectations, indicated by the gap between customer expectations with services perceived. There are still a shortcomings perceived, espesially in the service delivery in the process of services performance of National Social and Healthcare Security (BPJS) that has been run. The advice is the improvement of the service performance attributes that are still perceived below expectations, as well as the increased service performance in providing inpatient, medical personnel and human resources.
Co-Authors Ricky Ardiansyah Sri Mardiyati