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Eriena Eka Wardani
Universitas Negri Singaperbangsa Karawang
Economics, Econometrics & Finance Social Sciences

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INFLUENCE OF SERVICE QUALITY TO CUSTOMER SATISFACTION PT. POS INDONESIA KARAWANG BRANCH Asep Maulana; Evi Pebriyanti; Evi Depiana; Eriena Eka Wardani; Elfa Alfiani; Dwino Ayenero
Journal of Management and Business Vol 18, No 1 (2019): MARCH 2019
Publisher : Department of Management - Faculty of Business and Economics. Universitas Surabaya.

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (137.788 KB) | DOI: 10.24123/jmb.v18i1.358

Abstract

PT Pos Indonesia is still less demanded by society so that the number of deliveries by PT POS Indonesia every year Indonesia is unstable. The problem in this research is to know the effect of quality of services on customer satisfaction PT Pos Indonesia. Quality has a close correlation with customer satisfaction to establish a strong relationships with a company. The research methods used in this research is a quantitative method with data collection through questionnaires given to 100 people who have or often use Indonesia Postal delivery service. The questionnaire data becomes the primary data source that is processed using IBM SPSS statistical software 24. Based on the results of data processed through IBM SPSS statistical software 24, it can be seen that the effect of Quality of Service on Customer Satisfaction is 41.5% while 58.5% is influenced by other free variables.
Co-Authors Asep Maulana Dwino Ayenero Elfa Alfiani Evi Depiana Evi Pebriyanti