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All Journal Infokes : Jurnal Ilmiah Rekam Medis dan Informasi Kesehatan
Prajna Pramitha Purba
Universitas Sebelas Maret
Health Professions Medicine & Pharmacology Nursing Public Health Veterinary

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Analisis Kepuasan Pasien Terhadap Sistem Pendaftaran Rawat Jalan Online di RSUP Dr. Sardjito Yogyakarta Prajna Pramitha Purba
Jurnal Infokes Vol 12 No 1 (2022): Jurnal Ilmiah Rekam Medis dan Informatika Kesehatan
Publisher : Universitas Duta Bangsa Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47701/infokes.v12i1.1307

Abstract

Anjungan Pendaftaran Mandiri (APM) is an online-based registration system for outpatient at Dr.Sardjito hospital Yogyakarta, reservation for outpatient can be made at least 30 days before the check-up day or a maximum of one day before the check-up day. Although the implementation of the APM system helps patients a lot, there are still many lack from system that felt bt users. The aim of this study was to analyze the patient satisfaction of the APM system users. The method used to measure satisfaction was End User Computing Satisfaction (EUCS) with 5 measurement dimentions (content, accurancy, format, timeliness, and ease of use). The results of the overall mean on 5 dimentions show 2,41 with dissatisfied interpretation, these results also are supported by the interviews conducted on respondents showing that there are still many features and performances of the APM system that need to be improved.
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