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All Journal Humanus: Jurnal ilmiah Ilmu-ilmu Humaniora English Language and Literature International Conference (ELLiC) Proceedings
Budi Purnomo
Sahid Tourism Institute of Surakarta
Arts Humanities Languange, Linguistic, Communication & Media

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Teaching English for Specific Purposes through Task-Based Approach in A Hospitality College Budi Purnomo
English Language and Literature International Conference (ELLiC) Proceedings Vol 2 (2018): 2nd ELLiC Proceedings: 'Education 4.0: Trends and Future Perspectives in English Educa
Publisher : Universitas Muhammadiyah Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (786.197 KB)

Abstract

This research is intended to investigate the effectiveness of teaching English for Specific Purposes (ESP) through task-based approach in a hospitality college. This research is of a descriptive and qualitative study. It uses six stages: pre-task, task, planning, report, analysis, and practice (British Council, 2018) along with three techniques for collecting data: observation, questionnaire and in-depth interviewing. There were 34 students of Hotel Department at Sahid Tourism Institute of Surakarta and an English lecturer prepared as research subjects. The research findings show that: (1) students were very active in teaching and learning ESP through task-based approach; (2) students used their ESP in authentic situations that felt like the “real world”; and (3) at the end of the teaching and learning process, their knowledge of ESP improved. The findings indicate strongly that not only do the teaching English for Specific Purposes through task-based approach develop the students’ English speaking skills effectively, but also increase their hospitality knowledge.
ASPECTS OF JAVANESE NUANCED POLITENESS WHEN SERVING HOTEL GUESTS IN YOGYAKARTA Budi Purnomo
Humanus: Jurnal Ilmiah Ilmu-ilmu Humaniora Vol 18, No 2 (2019)
Publisher : Pusat Kajian Humaniora FBS Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1478.564 KB) | DOI: 10.24036/humanus.v18i2.102810

Abstract

A receptionist is the first and the last person guests talk to in a hotel. If s/he makes a good impression with skillful services and good communication followed by other hotel staff, the guests have no reason to complain, and oppositely, they would come back again. This study aims to analyze aspects of Javanese politeness which is expressed by hotel receptionists during their communication with guests in Yogyakarta. Location of the research is Yogyakarta City, Indonesia. Data include four kinds of conversational discourse: (1) checking guests in, (2) providing guests with information, (3) dealing with guest complaints and (4) checking guests out. Techniques of collecting data include observation and field notes, recordings, questionnaire, in-depth interviewing and document analysis. The findings show that hotel receptionists in Yogyakarta use aspects of Javanese politeness on one occasion, but violate them on another occasion. The aspects of Javanese nuanced politeness they use and violate are sumanak ‘friendly’, sabar lan sareh ‘patient and with ease, calm’, tepa slira ‘showing a feeling of sympathy or solidarity’, andhap asor ‘giving a high respect, appropriate appreciation’, empan papan ‘matches with the setting and occasion’ and nuju prana ‘pleasing, satisfying’.  
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