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All Journal International Journal Reglement & Society (IJRS) International Journal of Economic, Technology and Social Sciences (Injects)
mutholib mutholib
Faculty of Economics and Business, University of Muhammadiyah Sumatera Utara
Religion Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Public Health Social Sciences

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The Influence of Work Environment and Communication on Job Satisfaction mutholib mutholib
International Journal Reglement & Society (IJRS) Vol 2, No 1 (2021): January-April
Publisher : International Journal Reglement & Society (IJRS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55357/ijrs.v2i1.93

Abstract

The purpose of this research is to find out the influence of The Work environment and Communication on The Job Satisfaction of PDAM Tirtanadi North Sumatra Province. Data collection method in this research through field analysis techniques or surveys with the spread of questionnaires and interviews. variable data measurement is done using a likert scale through the respondent's answer score between 1-5, where the score 1 indicates a strongly agreed statement while a score of 5 indicates a strongly disagreed statement. The samples taken in this study were employees of PDAM Tirtanadi North Sumatra Province, which numbered 72 employees. Data analysis techniques used to determine the influence on related variables are using classic assumption test techniques, multiple linear regressions, T (partial) tests, F (simultaneous) tests, and determination coefficients with the help of SPSS (Statistical Product and sevice solution) software v. 16. The results of the analysis showed a positive and significant influence between variable X1 (Work Environment) to variable Y (Job Satisfaction) shown at a calculated t value of 2,296 with a probability of sig 0.018 smaller than α = 0.05. Variable X2 (Communication) against variable Y (Job Satisfaction) shown at calculated t value 2293 with a probability of sig 0.011 less than α = 0.05. This means that the Work and Communication Environment significantly has an influence on Job SatisfactionPDAM Tirtanadi North Sumatra Province.
THE EFFECT OF THE QUALITY OF BANKING SERVICES ON CUSTOMER SATISFACTION AT PT BANK SUMUT SYARIAH MEDAN BRANCH Mutholib Mutholib
International Journal of Economic, Technology and Social Sciences (Injects) Vol. 2 No. 1 (2021): May 2021
Publisher : CERED Indonesia Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (616.276 KB) | DOI: 10.53695/injects.v2i1.176

Abstract

Consumer satisfaction is a person's feelings of pleasure or disappointment arising from comparing performance with product perceptions or results against their expectations. The quality of service is a reflection of the comparison between the level of service delivered by the company compared to customer expectations. This research aims to find out the influence of the quality of banking services provided to customer satisfaction in PT. Bank SUMUT Syariah Medan Branch. The population in this study was customers at Bank SUMUT Syariah Medan branch. The sample is a customer of Bank SUMUT Syariah Medan branch as many as 100 customers. By using axial sampling techniques, namely the determination of samples based on coincidence, i.e. anyone who accidentally met with researchers can be used samples. Data collection techniques in this study are questioner list, interview while the data analysis techniques used are with, ordinary correlation, t test and coefficient of determination. From the correlation coefficient test obtained rxy value = 0.683, which shows a strong influence of service quality on customer satisfaction at PT Bank Sumut Syariah Medan Branch. Based on the t-test obtained thitung > ttabel namely 9,248 > 1,967, then the hypothesis is accepted, so there is a significant influence on the quality of service to customer satisfaction at PT Bank Sumut Syariah Medan Branch. Based on the results of the calculation of coefficient of determination (R2) obtained the value of the coefficient of determination of 46.65%, indicating about 46.65% customer satisfaction can be explained by the quality of service, or practically it can be said that the contribution of service quality to customer satisfaction is 46.65%. The rest is affected by other variables that are not studied.
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