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All Journal Jurnal AKMAMI (Akuntansi Manajemen Ekonomi) Jurnal Ekonomi, Manajemen, Akuntansi dan Keuangan
Hasrul Hasibuan
Universitas Pembangunan Panca Budi
Economics, Econometrics & Finance Other

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Analisis Kualitas Produk, Harga Dan Kualitas Pelayanan Terhadap Kepuasan Pelanggan Pdam Tirtanadi Cabang Padang Bulan Medan Nurafrina Siregar; Hasrul Hasibuan; Iqbal Agustia Miransyah
Jurnal AKMAMI (Akuntansi Manajemen Ekonomi) Vol. 2 No. 3 (2021): SEPTEMBER (2021)
Publisher : CERED Indonesia Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53695/ja.v2i3.436

Abstract

This study aims to find out how the influence of product quality (X1), price (X2), and service quality (X3) on customer satisfaction (Y) PDAM Tirtanadi Padang Bulan Medan branch. The population in this study are all customers of PDAM Tirtanadi Padang Bulan Medan branch. The number of samples is 100 respondents. This research was conducted from January 2021 to June 2021. This study used quantitative data that was processed with SPSS version 25.0 with multiple linear regression models. data came from respondents who were collected through questionnaires. The results showed that product quality and price partially had a positive and significant effect on customer satisfaction. Product quality, price and service quality simultaneously have a positive and significant effect. 44.2% of customer satisfaction can be explained and obtained from product quality, price and service quality while the rest by other factors. Customer satisfaction has a very strong relationship to product quality, price and service quality.
Analysis of the Influence of Compensation, Motivation and Job Satisfaction on Employee Performance at PT Ira Widya Utama Nicco Ramadannu; Hasrul Hasibuan
Jurnal Ekonomi, Manajemen, Akuntansi dan Keuangan Vol. 6 No. 2 (2025): April
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/emak.v6i2.2306

Abstract

This study aims to analyze the influence of compensation, motivation, and job satisfaction on employee performance at PT. Ira Widya Utama. Primary data was obtained through interviews and the distribution of questionnaires to 50 employees which were then analyzed using statistical tools. The data collection techniques used include direct interviews and questionnaires to obtain respondents' responses regarding factors affecting performance. This study also uses validity and reliability tests to ensure that the research instrument is feasible to use. The results showed that compensation had a positive and significant influence on employee performance, with a calculated t value of 3.933 which was greater than the table t of 1.675 and a significance value of 0.000. This shows that employees who receive good compensation tend to have better performance. Work motivation had a significant effect on employee performance, with a t-value of 2.071 which was greater than the t-table of 1.675 and a significance value of 0.041. This shows that work motivation plays an important role in improving performance. Job satisfaction was proven to have a positive and significant influence on employee performance, with a t-value of 4.960 and a significance value of 0.000, indicating that employees who were satisfied with their jobs were more committed and made maximum contributions. Simultaneously, all three independent variables—compensation, motivation, and job satisfaction—had a positive and significant influence on employee performance, with an F value of 93.650 which was greater than the F table of 2.366 and a significance value of 0.000. This study confirms that the combination of these three variables can improve employee performance optimally.
Co-Authors Iqbal Agustia Miransyah Nicco Ramadannu Nurafrina Siregar