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All Journal Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Public Service And Governance Journal
Endang Wirjatmi Trilestari
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Environmental Science Social Sciences

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Keikutsertaan Masyarakat dalam Membangun Kualitas Pelayanan Publik Endang Wirjatmi Trilestari
Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Vol. 1 No. 1 (2004): Jurnal Ilmu Administrasi STIA LAN Bandung
Publisher : Sekolah Tinggi Ilmu Administrasi Lembaga Administrasi Negara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31113/jia.v1i1.185

Abstract

As we all know, service is an interactive process between the server and its client. Both contain the values and hopes in line with their norms and perception. They are the basic expectation put down by the server and client to decide the service quality. The conceptual transposition of total quality management (TQM) in private service to the public service will bring about the influence to the organizational activities. This is the action carried out by the government to legalize their conduct. Therefore, the service quality in public service may not merely be resolved by the government as the service provider but also by the society, either as common people, the needs, consumers, or citizen.
LEARNING ORGANIZATION SEBAGAI PENDEKATAN TRANSFORMASI BUDAYA BIROKRASI Endang Wirjatmi Trilestari
Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Vol. 4 No. 2 (2007): Jurnal Ilmu Administrasi
Publisher : Sekolah Tinggi Ilmu Administrasi Lembaga Administrasi Negara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31113/jia.v4i2.404

Abstract

Sebagaimana kita ketahui, selama ini sistem kepemerintahan di negara kita masihmenganut nilai-nilai tradisional atau paternalistik (bekerja mengikuti pola patron-klien patrimonial). Dalam upaya mewujudkan good governance, melakukan transformasi budaya birokrasi dalam penyelenggaraan pemerintahan di negara kita merupakan keharusan. Upaya tranformasi tersebut bertujuan untuk mengubah budaya birokrasi lama (yang sarat dengan KKN, tidak produktif, lebih suka hal-hal yang bersifat rutinitas,dll) menjadi birokrasi pembelajar (learning bureaucratic). Dalam hal ini, yang dimaksud dengan birokrasi pembelajar adalah birokrasi yang kreatif, inovatif, produktif, profesional, amanah dan mau belajar dari kesalahan-kesalahan yang pernah dilakukan
REFORMASI ADMINISTRASI DENGAN PENDEKATAN “SYSTEMS THINKING” MENGKONSTRUKSI BIROKRASI DALAM MENGATASI KOMPLEKSITAS PERMASALAHAN UNTUK SUATU PERUBAHAN Endang Wirjatmi Trilestari
Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Vol. 5 No. 3 (2008): Jurnal Ilmu Administrasi
Publisher : Sekolah Tinggi Ilmu Administrasi Lembaga Administrasi Negara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31113/jia.v5i3.448

Abstract

There has been no single perfect public administration system in the world. However, public administration has always impediments in performing its chores. When the hurdles arise and disrupt the equilibrium of the country, it indicates that there must be a demand for an administrative reform. The need for bureaucratic reform evolves due to unnaturally changing administration process.In addition to public bureaucracy, administrative reform should also take into account social, political and economic factors significantly influential to the reform cycle. Administrative reform movement may be conducted through several approaches; one of those is through system thinking approach. Through this approach, it is expected that bureaucracy will transform itself into the one which is creative, innovative, productive, professional, and accountable. Further more, bureaucracy is also expected to be able to reflect on and learn from its pastshortcomings.
TUNTUTAN KOMPETENSI BAGI APARATUR DALAM PELAYANAN PUBLIK DI DAERAH Endang Wirjatmi Trilestari
Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Vol. 2 No. 2 (2005): Jurnal Ilmu Administrasi
Publisher : Sekolah Tinggi Ilmu Administrasi Lembaga Administrasi Negara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31113/jia.v2i2.471

Abstract

Public services have become the main concern for public policy in the local governing. This is to harmonize the dynamic change of social demands with the capacity of local government to fulfill them through public services. To achieve this, it needs better competence of government apparatus as the service executor. A range of efforts directed to improve apparatus competence in the field of public service has become an endless discussion topic among scholars. Although the demand for better competence has been recorded in numerous policy documents, it does not seem that those efforts have been optimal yet. Therefore, various views on the efforts to enhance apparatus competence in delivering services to society are continuously relevant to be discussed.
Kajian Implementasi Kebijakan Pengelolaan Sampah Menggunakan Soft System Methodology di Kota Bandung Medina Andini Herman; Endang Wirjatmi Trilestari
Public Service and Governance Journal Vol. 6 No. 2 (2025): Juli: Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v6i2.3016

Abstract

The growth of population and rapid urbanization in metropolitan areas have triggered a significant increase in waste volume, including in the city of Bandung. This study aims to analyze the implementation of waste management policies using the Soft System Methodology (SSM), particularly through the CATWOE analysis framework. The research was conducted in three sub-districts with distinct characteristics—Coblong, Arcamanik, and Cinambo through in-depth interviews with key stakeholders and field observations. The findings reveal that programs such as Kang Pisman and TPS3R face major challenges related to public participation, cross-sectoral coordination, and limited resources. The CATWOE analysis identifies the need for system improvement by considering the perspectives of all stakeholders: the community (Customer), technical implementers (Actor), policy makers (Owner), and external environmental factors (Environment) that influence the effectiveness of waste management policies.
Co-Authors Medina Andini Herman