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All Journal Jurnal Ibn Abbas Jurnal Ilmiah Nusantara
Ujang Ujang
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Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Social Sciences

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Al-Safah dalam al-Qur'an Ujang Ujang
Ibn Abbas : Jurnal Ilmu Alquran dan Tafsir VOL 3, NO 2 (2020): OKTOBER-MARET
Publisher : Fakultas Ushuluddin dan Studi Islam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30821/jia.v3i2.8703

Abstract

Kata al-safah memiliki makna yang identik dengan bodoh. Sehingga dalam kata ini sering diartikan dengan orang-orang bodoh. Namun, di dalam ayat-ayat al-Qur’an, kata itu tidak selalu difahami dalam makna bodoh saja, tetapi juga mengandung makna berbagai sifat-sifat menyimpang pada sebagian orang. Sepuluh ayat yang menyebut kata ­al-safah mengandung tiga tema yang masing-masingnya juga memiliki sub tema tersendiri. Ketiga tema itu ialah karakter orang-orang bodoh, perbuatan orang-orang bodoh, dan bantahan terhadap tuduhan orang-orang bodoh.
Pengaruh Kualitas Pelayanan Terhadap Kepuasan Tamu di Hotel Berbintang Kota Bandar Lampung Muhammad Yusuf; Ujang Ujang
JURNAL ILMIAH NUSANTARA Vol. 2 No. 3 (2025): Jurnal Ilmiah Nusantara
Publisher : CV. KAMPUS AKADEMIK PUBLISING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jinu.v3i3.10128

Abstract

This study aims to analyze the effect of service quality on guest satisfaction at star-rated hotels in Bandar Lampung City. Service quality is a critical factor that directly determines a hotel guest’s level of satisfaction and their intention to revisit. Using a quantitative approach with descriptive-associative design, this study involved 150 respondents selected through purposive sampling from guests who had stayed at three-to-five-star hotels in Bandar Lampung during the 2024–2025 period. Data were collected through structured questionnaires based on the SERVQUAL model (Parasuraman et al., 1988), encompassing five dimensions: tangibility, reliability, responsiveness, assurance, and empathy. Multiple linear regression analysis was performed to determine the simultaneous and partial effects of each dimension on guest satisfaction. The results indicate that service quality simultaneously exerts a significant positive effect on guest satisfaction (F = 28.47; p < 0.01), with a coefficient of determination (R²) of 0.74, meaning that 74% of variance in guest satisfaction is explained by service quality dimensions. Partially, assurance (beta = 0.32; p < 0.01) and empathy (beta = 0.28; p < 0.01) were the strongest predictors of guest satisfaction. These findings underscore the importance of staff competency and personalized service delivery in enhancing hotel guest satisfaction. Hotel management is recommended to invest in continuous staff training focused on interpersonal skills and service attitude.
Co-Authors MUHAMMAD YUSUF