Garuda - Garba Rujukan Digital

The Relationship Of Registration Waiting Time With Patient Satisfaction In Outstanding Registration In Grandmed Hospital Lubuk Pakam Sri Melda Br Bangun; Aya Sofia Diaz; Latifah Hanum
JURNAL KEBIDANAN KESTRA (JKK) Vol. 4 No. 2 (2022): Jurnal Kebidanan Kestra (JKK)
Publisher : Fakultas Kebidanan Institut Kesehatan Medistra Lubuk Pakam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35451/jkk.v4i2.1085

Patient satisfaction is the focus of hospital services, where competition between hospitals is common nowadays so that patients who are satisfied with the services they provide will come back. this is an assessment given to patients on health services that are obtained as expected starting from reception until the patient goes home (Sitorus. 2021). Satisfaction will have an impact on improving health services in the future so that it remains low even though there are many hospitals that are growing. This type of research is an analytic survey with a cross sectional design. The population used was all 96 pulmonary polyclinic patients with a sample of 32 people using purposive sampling technique. The results showed that there was a relationship between patient satisfaction on tangible dimensions (0.000 < 0.005), reliability (0.000 < 0.005), responsiveness (0.490 > 0.005), assurance (0.281 > 0.005), empathy (0.000 < 0.005) and waiting time for registration. The conclusion of this study is the relationship between waiting time for registration and patient satisfaction in the outpatient registration section of Grandmed Lubuk Pakam Hospital

Digital Transformation of Administration in Improving Hospital Strategic Competitiveness Aya Sofia Diaz; Natasya Adinda Putri
JURNAL KESMAS DAN GIZI (JKG) Vol. 8 No. 2 (2026): Jurnal Kesmas dan Gizi (JKG)
Publisher : Fakultas Kesehatan Masyarakat Institut Kesehatan Medistra Lubuk Pakam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35451/k23hxn72

Digital transformation in the healthcare sector is a strategic phenomenon that plays a role in reshaping administrative systems and increasing hospital competitiveness in the digital era. This study aims to comprehensively analyze the role of digital administrative transformation in improving hospital strategic competitiveness through a literature review approach. The method used is a literature review with stages including topic identification, literature search, selection based on inclusion and exclusion criteria, and data analysis and synthesis. The literature search was conducted systematically through academic databases such as Google Scholar and ScienceDirect using relevant keywords. The selected literature was limited to publications within the last 5 years and came from credible scientific sources, such as reputable journals, academic books, and government policy documents. A total of 10 literatures that met the criteria were analyzed using content analysis techniques to identify patterns, themes, and relationships between concepts. The results of the study indicate five main themes, namely: (1) digital transformation as a process of administrative reconstruction based on an integrated system, (2) operational efficiency as the dominant impact of digitalization, (3) data as a basis for strategic decision-making, (4) improving service quality as a representation of hospital competitiveness, and (5) digital transformation as a contextual and non-linear process. In conclusion, digital administrative transformation is a holistic strategy that focuses not only on technology adoption but also encompasses the integration of systems, human resources, and organizational processes to enhance a hospital's strategic competitiveness. Therefore, it is recommended that hospitals strengthen human resource capacity, develop an integrated digital infrastructure, and optimize data utilization in strategic decision-making to support the sustainability of digital transformation.

The Impact of Platform Governance and Seller Support on Seller Performance on Marketplace Platforms in West Java Paramita Andiani; Rani Eka Arini; Aya Sofia Diaz
West Science Interdisciplinary Studies Vol. 4 No. 07 (2026): West Science Interdisciplinary Studies
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsis.v4i07.3025

The rapid expansion of online marketplaces has created significant opportunities for entrepreneurs and small businesses to access broader markets and improve business performance. However, the ability of sellers to achieve sustainable performance is influenced by the quality of platform management and the support mechanisms provided by marketplace operators. This study aims to examine the impact of platform governance and seller support on seller performance among online marketplace sellers in West Java. This research employed a quantitative approach using a survey method involving 125 online marketplace sellers as respondents. Data were collected using a structured questionnaire with a five-point Likert scale and analyzed using Statistical Package for the Social Sciences (SPSS) version 25. The data analysis included validity testing, reliability testing, classical assumption testing, multiple linear regression analysis, t-test, F-test, and coefficient of determination analysis. The results indicate that both platform governance and seller support have a positive and significant effect on seller performance. Platform governance shows a significant influence, demonstrating that transparent policies, transaction security, and fair platform management contribute to improved seller outcomes. Meanwhile, seller support has a stronger positive influence, indicating that training programs, technical assistance, marketing support, and communication facilities play important roles in enhancing sellers’ capabilities. Furthermore, the coefficient of determination (R² = 0.520) shows that platform governance and seller support explain 52.0% of the variation in seller performance. This study highlights that marketplace providers should develop integrated governance systems and comprehensive seller support programs to strengthen seller competitiveness and promote sustainable digital commerce development, particularly in the West Java marketplace ecosystem.

The Impact of Platform Governance and Seller Support on Seller Performance on Marketplace Platforms in West Java Paramita Andiani; Rani Eka Arini; Aya Sofia Diaz
West Science Interdisciplinary Studies Vol. 4 No. 07 (2026): West Science Interdisciplinary Studies
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsis.v4i07.3025

The rapid expansion of online marketplaces has created significant opportunities for entrepreneurs and small businesses to access broader markets and improve business performance. However, the ability of sellers to achieve sustainable performance is influenced by the quality of platform management and the support mechanisms provided by marketplace operators. This study aims to examine the impact of platform governance and seller support on seller performance among online marketplace sellers in West Java. This research employed a quantitative approach using a survey method involving 125 online marketplace sellers as respondents. Data were collected using a structured questionnaire with a five-point Likert scale and analyzed using Statistical Package for the Social Sciences (SPSS) version 25. The data analysis included validity testing, reliability testing, classical assumption testing, multiple linear regression analysis, t-test, F-test, and coefficient of determination analysis. The results indicate that both platform governance and seller support have a positive and significant effect on seller performance. Platform governance shows a significant influence, demonstrating that transparent policies, transaction security, and fair platform management contribute to improved seller outcomes. Meanwhile, seller support has a stronger positive influence, indicating that training programs, technical assistance, marketing support, and communication facilities play important roles in enhancing sellers’ capabilities. Furthermore, the coefficient of determination (R² = 0.520) shows that platform governance and seller support explain 52.0% of the variation in seller performance. This study highlights that marketplace providers should develop integrated governance systems and comprehensive seller support programs to strengthen seller competitiveness and promote sustainable digital commerce development, particularly in the West Java marketplace ecosystem.

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