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All Journal JURNAL KEBIDANAN KESTRA (JKK) Jurnal Kesmas dan Gizi (JKG)
Aya Sofia Diaz
Institut Kesehatan Medistra Lubuk Pakam
Public Health

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The Relationship Of Registration Waiting Time With Patient Satisfaction In Outstanding Registration In Grandmed Hospital Lubuk Pakam Sri Melda Br Bangun; Aya Sofia Diaz; Latifah Hanum
JURNAL KEBIDANAN KESTRA (JKK) Vol. 4 No. 2 (2022): Jurnal Kebidanan Kestra (JKK)
Publisher : Fakultas Kebidanan Institut Kesehatan Medistra Lubuk Pakam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35451/jkk.v4i2.1085

Abstract

Patient satisfaction is the focus of hospital services, where competition between hospitals is common nowadays so that patients who are satisfied with the services they provide will come back. this is an assessment given to patients on health services that are obtained as expected starting from reception until the patient goes home (Sitorus. 2021). Satisfaction will have an impact on improving health services in the future so that it remains low even though there are many hospitals that are growing. This type of research is an analytic survey with a cross sectional design. The population used was all 96 pulmonary polyclinic patients with a sample of 32 people using purposive sampling technique. The results showed that there was a relationship between patient satisfaction on tangible dimensions (0.000 < 0.005), reliability (0.000 < 0.005), responsiveness (0.490 > 0.005), assurance (0.281 > 0.005), empathy (0.000 < 0.005) and waiting time for registration. The conclusion of this study is the relationship between waiting time for registration and patient satisfaction in the outpatient registration section of Grandmed Lubuk Pakam Hospital
Digital Transformation of Administration in Improving Hospital Strategic Competitiveness Aya Sofia Diaz; Natasya Adinda Putri
JURNAL KESMAS DAN GIZI (JKG) Vol. 8 No. 2 (2026): Jurnal Kesmas dan Gizi (JKG)
Publisher : Fakultas Kesehatan Masyarakat Institut Kesehatan Medistra Lubuk Pakam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35451/k23hxn72

Abstract

Digital transformation in the healthcare sector is a strategic phenomenon that plays a role in reshaping administrative systems and increasing hospital competitiveness in the digital era. This study aims to comprehensively analyze the role of digital administrative transformation in improving hospital strategic competitiveness through a literature review approach. The method used is a literature review with stages including topic identification, literature search, selection based on inclusion and exclusion criteria, and data analysis and synthesis. The literature search was conducted systematically through academic databases such as Google Scholar and ScienceDirect using relevant keywords. The selected literature was limited to publications within the last 5 years and came from credible scientific sources, such as reputable journals, academic books, and government policy documents. A total of 10 literatures that met the criteria were analyzed using content analysis techniques to identify patterns, themes, and relationships between concepts. The results of the study indicate five main themes, namely: (1) digital transformation as a process of administrative reconstruction based on an integrated system, (2) operational efficiency as the dominant impact of digitalization, (3) data as a basis for strategic decision-making, (4) improving service quality as a representation of hospital competitiveness, and (5) digital transformation as a contextual and non-linear process. In conclusion, digital administrative transformation is a holistic strategy that focuses not only on technology adoption but also encompasses the integration of systems, human resources, and organizational processes to enhance a hospital's strategic competitiveness. Therefore, it is recommended that hospitals strengthen human resource capacity, develop an integrated digital infrastructure, and optimize data utilization in strategic decision-making to support the sustainability of digital transformation.
Co-Authors Latifah Hanum Natasya Adinda Putri Sri Melda Bangun