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All Journal JURNAL MANAJEMEN DAN PELAYANAN FARMASI (Journal of Management and Pharmacy Practice)
Sumarni Sumarni
Fakultas Kedokteran Universitas Gadjah Mada
Health Professions Medicine & Pharmacology Public Health

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DIFFERENCE IN OUTPATIENT’S EXPECTATION AND PERCEPTION TOWARD PHARMACY SERVICE OF RSUP DR. SARDJITO YOGYAKARTA AND RUMAH SAKIT BETHESDA YOGYAKARTA. Ni Putu Udayana Antari; Achmad Purnomo; Sumarni Sumarni
JURNAL MANAJEMEN DAN PELAYANAN FARMASI (Journal of Management and Pharmacy Practice) Vol 1, No 2
Publisher : Faculty of Pharmacy, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jmpf.35

Abstract

Pharmacy unit should always strive to satisfy patient by giving excellent pharmacy services so that thepatient become loyal and at the same time hospital’s income increases. Patient’s expectation toward governmenthospital’s services should differ with private hospital’s service. Research is carried out with ServQual method (Parasuraman et al, 1985) through the distribution of expectation and perception questionnaire to self paid outpatient or the family members in RSUP Dr. Sardjito and Rumah SakitBethesda. Patient’s satisfaction is seen from the gap or the ServQual score. Positive score shows respondent is verysatisfied, zero score shows respondent is satisfied, and negative score shows respondent is not satisfied. Difference inpatient’s expectation is analyzed using Kruskal-Wallis test and Mann Whitney test.ServQual score shows negative value for RSUP Dr. Sardjito and Rumah Sakit Bethesda in all dimensions of thetotal score for each of the dimensions. If expectation pattern at each hospital is compared, patient’s expectation inRSUP Dr. Sardjito is highest of assurance dimension and reliability, second at tangible and responsiveness dimension, and third (the lowest) a empathy dimension. Patient expectation of Rumah Sakit Bethesda is highest at assurance dimension, the other four dimensions (tangible, empathy, reliability, and responsiveness) is at the same level afterassurance. Total patient’s expectation of RSUP Dr. Sardjito and Rumah Sakit Bethesda is not difference significantly.Patient’s expectation for each dimension shows difference at empathy and reliability dimension. Key Word : patient’s satisfaction, patient expectation, RSUP Dr. Sardjito, Rumah Sakit Bethesda
ANALYSIS OF PHARMACIST ATTITUDE TOWARD GOVERNMENT REGULATION NO. 51/2009 CONCERNING PHARMACY PRACTICE (CASE STUDY IN PALEMBANG PHARMACIES) Rastria Meilanda; Achmad Fudholi; Sumarni Sumarni
JURNAL MANAJEMEN DAN PELAYANAN FARMASI (Journal of Management and Pharmacy Practice) Vol 2, No 1
Publisher : Faculty of Pharmacy, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jmpf.61

Abstract

Pharmacist holds authority on professionalism in performing pharmacy work. That authority provides definite legitimacy for pharmacist as a profession in performing her/his function and roles within health domain to achieve pharmacy service standard, particularly in drugs services at pharmacy-store listed in Government Regulation No. 51/2009 concerning pharmacy practice. These function and rule should be indicated within attitude and behave as pharmacist. Attitude and behavior strongly determined the pharmacist’ responsibility and service. The presents research was expected provide a foundation for pharmacist attitude and behavior in implementing PP No. 51/2009. It gives an overview of the readiness of pharmacists in the pharmacy, especially Palembang city  in implementing these regulations so that the objective standard of pharmaceutical care can be achieved. This research is descriptive research, data were gained throught questioner. Pharmacist attitude were classified into three dimensions which named as cognitive, affective and cognation dimensions. Samples were selected by random sampling method by giving questioner titled pharmacist attitude in facing PP No. 51/2009. Collected data were followed by validation and reliability test, then been analyzed to obtain research outcome. Research outcome reveals that most pharmacists in Palembang City has acknowledged and well-understand over PP No.51/2009. They also perceived content and, thus, raise positive attitude and inclined to behave according to the regulation. However, pharmacist who disagree with PP No. 51/2009 since perceives difficult to implement it do not sentenced any sanction both from organization and government, generally this caused by limited knowledge gain by pharmacist.Keywords: Pharmacist, Attitude, PP No. 51/2009
Co-Authors Achmad Fudholi Achmad Purnomo Ni Putu Udayana Antari Rastria Meilanda