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All Journal Jurnal Kesehatan Komunitas Jurnal Ilmu Kesehatan Masyarakat (The Public Health Science Journal) Jurnal Ilmiah Kesehatan Masyarakat Jurnal Ilmu Kesehatan Masyarakat (The Public Health Science Journal)
Dessy Angraini
UNIVERSITAS MOHAMMAD NATSIR BUKITTINGGI
Dentistry Health Professions Medicine & Pharmacology Nursing Public Health Veterinary

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Journal : Jurnal Kesehatan Komunitas

 1 
Effect Of Service Quality On Hospital Image at Baiturrahmah Dental and Oral Hospital: Pengaruh Kualitas Pelayanan Terhadap Citra Rumah Sakit Gigi Dan Mulut Baiturrahmah Dessy Angraini; Resa Ferdina
Jurnal Kesehatan Komunitas Vol 4 No 1 (2018): Jurnal Kesehatan Komunitas
Publisher : STIKes Hang Tuah Pekanbaru

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (712.665 KB) | DOI: 10.25311/keskom.Vol4.Iss1.241

Abstract

Hospitals as one of the services in the marketing world face a very tight competition dynamics, this requires the hospital management to improve itself and make efficiency, so the hospital is required to provide optimum quality for the performance given to the patient because the patient will provide subjective assessment or forming a direct perception of the image of the company or service provider concerned. Therefore, the study aims to determine the effect of service quality on the image of Dental and mouth Hospital Baiturrahmah. This study used analytic design with cross sectional approach. The sample was 96 respondents, which were chosen using consecutive sampling technique that was adjusted with inclusion and exclusion criteria. The results showed that the characteristics of respondents were aged between 21-40 years old (42.7%) with educational background of majority respondents with high school education (62.5%). The work of respondents is housewife (IRT) amount (41,7%). Of five service quality dimensions consisted of tangibility, reliablity, responsiveness assurance, and empathy, only responsiveness which has significant effect on RSGM image t-count value 3,915. Based on the r-square value of service quality is only capable of affecting image of 51%, while 49% more image is influenced by other variables. It can be concluded that there is influence responsiveness to RSGM Baiturrahmah image, but not with tangibility, reliablity, assurance, empaty.
THE DESCRIPTION OF AVAILABILITY OF CLEAN WATER IN JORONG PALUPUAH PASIA LAWEH, WEST SUMATRA DESSY ANGRAINI; Iza Ayu Saufani
Jurnal Kesehatan Komunitas Vol 6 No 1 (2020): Jurnal Kesehatan Komunitas
Publisher : STIKes Hang Tuah Pekanbaru

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1785.824 KB) | DOI: 10.25311/keskom.Vol6.Iss1.433

Abstract

Era SDGs (sustainable development goals) is a continuation MDGs (MillenniumDevelopment Goals) have a common goal that is universal to maintain the balance of the three dimensions of sustainable development, one of its objectives is to ensure the availability of clean water and sustainable sanitation for everyone. The importance of the availability of clean water for people's lives can have an important influence on public health, so that the water used for daily needs must meet quality standards for environmental health quality and water health requirements. Based on information from Wali Nagari Palupuah, said that the source of water used by residents for their daily needs is physically colored, there are deposits in water reservoirs, and have never been tested for safety. This study aims to determine the description of the availability of clean water in Jorong Palupuah Nagari Pasia Laweh, Agam. This research is an observational survey research with research design cross sectional. The population in this study were all households in Jorong Palupuah Nagari Pasia Laweh Agam, West Sumatra. The sample of 74 KK was determined by proportionate stratified random sampling technique and data analysis was carried out by univariate. The results showed that the characteristics of respondents in jorong Palupuah Nagari Pasia Laweh Agam, West Sumatra the majority aged 25-45 years with the last level of education was graduated from high school. Based on the survey results, the average number of family members in Jorong Palupuah numbered 3 people (32.4%), and the majority of respondents worked as IRT with an average family income level of Rp. 1,500,000. There are five main sources of raw water that are used as a source of clean water by the jorong community and most of the water sources used come from springs (71.8%). In addition, there are still some people who complain that water supply is not smooth (35.1%). And there are still 41.9% who say it is not easy to get clean water. The quality of clean water supplied in Jorong Palupuah is included in the good category. However, most people do not use PDAM and the water sources used are not very supportive for consumption
Co-Authors Erlinengsih Erlinengsih Ferdina, Resa Iza Ayu Saufani Regi Sariningsih Zulfa Zulfa