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All Journal HAYATI Journal of Biosciences Jurnal Veteriner BIOTROPIA - The Southeast Asian Journal of Tropical Biology Biota: Jurnal Ilmiah Ilmu-Ilmu Hayati Jurnal Ilmu Ternak Veteriner WARTAZOA Indonesian Bulletin of Animal and Veterinary Sciences BERITA BIOLOGI Kebijakan: Jurnal Ilmu Administrasi Jurnal DIALEKTIKA : Jurnal Ilmu Sosial
Sri Sulandari
Unknown Affiliation
Agriculture, Biological Sciences & Forestry Biochemistry, Genetics & Molecular Biology Earth & Planetary Sciences Economics, Econometrics & Finance Immunology & microbiology Law, Crime, Criminology & Criminal Justice Social Sciences Veterinary

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Journal : Jurnal DIALEKTIKA : Jurnal Ilmu Sosial

 1 
Effectiveness of Business License Renewal Services (NIB for MSMEs) Through the OSS System at the Investment and One-Stop Integrated Services Office of Denpasar City Ni Nyoman Reseani; Sri Sulandari
Jurnal Dialektika: Jurnal Ilmu Sosial Vol. 23 No. 2 (2025): Jurnal Dialektika: Jurnal Ilmu sosial
Publisher : Pengurus Pusat Perkumpulan Ilmuwan Administrasi Negara Indonesia (PIANI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63309/dialektika.v23i2.641

Abstract

Abstract This research aims to analyze the effectiveness of business license extension services through the Online Single Submission (OSS) system at the Investment and Integrated One-Stop Service Office (DPMPTSP) of Denpasar City. OSS, as part of the digital transformation of public services, is designed to improve the efficiency, transparency, and accessibility of licensing services, particularly for Micro, Small, and Medium Enterprises (MSMEs). The research results indicate that administratively, the implementation of OSS has had a significant positive impact on the increase in the issuance of Micro and Small Business Licenses (IUMK), from 888 licenses in 2018 to 2,671 licenses in 2022. However, the effectiveness of the system is not yet optimal, marked by a realization of license achievements only reaching 89.03% of the target, and the continued high dependence of the community on manual assistance due to low digital literacyAnalysis using e-Government theory and the Design-Reality Gap from Heeks (2006) shows a gap between system design and the real capabilities of users. Identified barriers include limited access to technology, low technical understanding, and a lack of consistent support and socialization. Additionally, inadequate institutional capacity, minimal cross-sector integration, and still passive communication strategies also affect service effectiveness. Therefore, strengthening human resources, training in digital literacy, and developing an inclusive and adaptive service ecosystem are needed for OSS to truly function as an effective and equitable digital public service instrument.  Keywords: Effectiveness, OSS, business licensing, MSMEs, e-government, Denpasar
The Effectiveness of Motor Vehicle E-SAMSAT Services (A Research Study at the Badung Regency SAMSAT Office) Eka, I Gede Agus Eka Pradnyana; I Wayan Astawa; Sri Sulandari
Jurnal Dialektika: Jurnal Ilmu Sosial Vol. 23 No. 2 (2025): Jurnal Dialektika: Jurnal Ilmu sosial
Publisher : Pengurus Pusat Perkumpulan Ilmuwan Administrasi Negara Indonesia (PIANI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63309/dialektika.v23i2.684

Abstract

Abstract Taxes are the main source of state revenue and play a crucial role in funding development and providing public services. In Indonesia, one significant type of tax that contributes to regional revenue is the Motor Vehicle Tax (PKB). The government continuously strives to improve taxpayer compliance through technology-based public service innovations, one of which is the E-Samsat service. This service aims to simplify the process of paying motor vehicle taxes online in order to increase efficiency and public participation. This study employs a qualitative research method with a descriptive approach, aiming to gain a deeper understanding of social phenomena occurring in natural settings. As such, the study presents new insights, particularly by identifying several key aspects related to the Effectiveness of E-Samsat Services for Motor Vehicles in Badung Regency, including (1) Goal Achievement, (2) Adaptation, and (3) Integrity. The objective of this research is to analyze the role of the E-Samsat service in improving motor vehicle taxpayer compliance in Badung Regency, as well as to identify the challenges faced by the public in using this service. The results of the analysis are expected to provide strategic recommendations for local governments to optimize the use of technology in order to improve tax compliance and achieve regional revenue targets. Factors influencing the effectiveness of the E-Samsat service in the Badung Regency Samsat Office include the public's willingness to change old habits into new ones. These habits refer to the continued use of third-party agents (biro samsat) to handle vehicle tax payments, and the tendency of many people to still come directly to the Samsat office to pay their motor vehicle taxes. Keywords: Motor Vehicle Tax, E-Samsat, Taxpayer Compliance, Public Service, Badung Regency
Co-Authors Agus Kundarmasno Alwin Marakarmah Cece Sumantri Dede, I Kadek Dede Junaedy Dwi ASTUTI Eka, I Gede Agus Eka Pradnyana Harini Nurcahya Mariandayani i Wayan Astawa JUMANTO HARJOSUDARMO M S A Zein M. Syamsul Arifin Zein Moch Syamsul Arifin Zein Moch Syamsul Arifin Zein Ni Luh Putu Ening Permini Ni Nyoman Reseani Nyoman Suargita RUSMILAH SUSENO Satrio Wijamukti Soemartono Sosromarsono SRI HENDRASTUTI HIDAYAT Sri Paryanti TARUNI SRI PRAWAST MIEN KAOMINI ANY ARYANI DEDY DURYADI SOLIHIN TIKE SARTIKA