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Munir Azhari
Sekolah Tinggi Manajemen IMMI
Social Sciences

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PENGARUH STRES KERJA TERHADAP KINERJA KARYAWAN PADA FASTGLOBAL EXPRESS Munir Azhari
Aliansi : Jurnal Manajemen dan Bisnis Vol 15, No 2 (2020): Aliansi : Jurnal Manajemen dan Bisnis
Publisher : Sekolah Tinggi Manajemen IMMI Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46975/aliansi.v15i2.66

Abstract

The Influence of work Stress on Employee Performance at Fastglobal Express. Based on the significant testbetween the independent X variable (work stress) and the dependent Y variable (employee performance) for the workStress variable (X), the t-count value is 22.960 while the t-table value for N = 100 is 1.666 then 22.960 1.666 witha significant effect of t 0, 05 or t count t table. Based on the results of the t test that in fact the work stress variable(X) has a significant relationship to the Employee Performance variable (Y) where the value of t is greater than t table, thus it can be concluded that Ho is rejected and Ha is accepted. The results of the analysis of the work stress obtained a value of 0.918 so that it can be concluded that it is positive and the level of influence is forceful.
SISTEM AUDIT ISO 9001 : 2000 INTERNAL DAN EKSTERNAL PENDEKATAN PADA PENINGKATAN KEPUASAN PELANGGAN (STUDI KASUS PADA PT. MARGA MAJU JAYA) Munir Azhari
Aliansi : Jurnal Manajemen dan Bisnis Vol 16, No 1 (2021): ALIANSI : Jurnal Manajemen Dan Bisnis
Publisher : Sekolah Tinggi Manajemen IMMI Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46975/aliansi.v16i1.84

Abstract

Munir Azhari, ISO 9001:2000 Internal and External Audit System Approach to Improve Customer Satisfaction.Quality is an image which is very hungered for each. Every flexible pavement in giving service to customer, goodnessin the case of product service and also service. Congeniality quality of in flexible pavement service industries contextcan be defined to through various approach, but in principle is reaching of according to among result of activity tobe delivered by customers to service company.ISO 9000 representing one of the management system quality of which is on this time become especial choice toflexible pavement service which wish to apply concept from management system quality of consistently and is systematic.The company that has the ISO must commit that is all kind from the lower level until top management have to runthe ISO system in right way. In this chase PT. Marga Maju Mandiri runs ISO system on the tract. The relationshipbetween ISO 9001 : 2000 implementing with customer satisfaction can be see as the result such as repeat order, thatis the customers have got the satisfaction. PT. Marga Maju Mandiri has been running the philosophy of the ISO 9001: 2000 ,they are; what you do you write, what you write you do, what you did you record and safety factor.The implementation of the quality management concept that has been carried out properly and effectively throughfull commitment from the company management in service orientation at PT. Marga Maju Mapan will produceasphalt services whose quality is closer to meeting the satisfaction desired by customers in accordance with workstandards and specifications.
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN PADA FBM WORLDWIDE Munir Azhari
Aliansi : Jurnal Manajemen dan Bisnis Vol 16, No 2 (2021): ALIANSI : Jurnal Manajemen Dan Bisnis
Publisher : Sekolah Tinggi Manajemen IMMI Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46975/aliansi.v16i2.97

Abstract

The effect of service quality on customer satisfaction in FBM WORLDWIDE. The study aims to determine service quality to customer satisfaction correlation and influence score at FBM WORLDWIDE. The method used is a survey method by using questionnaires to respondents as many as 75 respondents from customers/users of FBM WORLDWIDE delivery services. The data used are descriptive analysis, simple linear regression analysis, R test, T-test, and hypothesis testing. The results show that the service quality variable simultaneously had a positive and significant effect on customer satisfaction. The type of research is the quantitative method. Furthermore, Data collection techniques use carried out through survey methods. The number of samples is 75 people. The results of this study use statistical data methods with the SPSS (Statistical Package For Social Science) version 21 program. The results of the analysis state that the relationship between variable X (service quality) and variable Y (customer satisfaction) is forceful. It can be seen from the R-value of 0.903 so that it is close to 1. The influence of service quality variable (X) to customer satisfaction variable (Y) score is 0.813 or 81,3%. Furthermore,  the rest is influenced by other factors. The T-count value is 17.980 and T-table is 1.993 (based on the table), so T-count is greater than T-table which means Ha is accepted and Ho is rejected, meaning that the X variable (quality of service) is very related and has a significant effect on the Y variable (customer satisfaction).
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN PADA PT MATAHARI DEPARTMENT STORE PEJATEN VILLAGE Munir Azhari
Aliansi : Jurnal Manajemen dan Bisnis Vol 14, No 1 (2019): Aliansi : Jurnal Manajemen dan Bisnis
Publisher : Sekolah Tinggi Manajemen IMMI Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46975/aliansi.v14i1.37

Abstract

Munir Azhari, Analysis of the Influence of Service Quality on Customer Satisfaction at Matahari Department Store in Pejaten Village, Jakarta. In this era, the quality of the services offering has full attention for companies. Moreover,it’s can be use as a tool to achieve competitive advantage. Marketing is a social and managerial by which individuals and group obtain what they need what through creating, offering and exchanging product of value of with other. Customer satisfaction is defined as an evaluation that provides results where the experience in accordance with the as expected. Service quality is a term which describes a comparison of expectations with performance. Quantitative methods emphasize objective measurements and the statistical, mathematical, or numerical analysis of data collected through polls, questionnaires, and surveys, or by manipulating pre-existing statistical data using computational techniques. The resulted of Linear Regression Analysis show that the linear regression equation values are as follows: Y = 18.908 + 0.649 X and Y = customer satisfaction, X = service quality. The value of R Square (coefficient of determination) is 44.9%. Which means the influence of service quality variables (X) on customer satisfaction (Y) is 44.9%. Based on the results of the t test, the results of this study resulted in t 6.873 t table 2.002 so that it can be concluded that that X variable influence of on Y variable.
Pengaruh Komunikasi Terhadap Kinerja Karyawan Pada Bukhari Express Munir Azhari
Aliansi : Jurnal Manajemen dan Bisnis Vol 17, No 1 (2022): ALIANSI : Jurnal Manajemen dan Bisnis
Publisher : Sekolah Tinggi Manajemen IMMI Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46975/aliansi.v17i1.130

Abstract

The Effect of Communication on Employee Performance at Bukhari Express. The aim of the research is to examine the effect of communication on employee performance. Employee performance is one of the crucial factors that affect the achievement of the goals of an organization. This research uses quantitative research, Quantitative research is research by examining how much influence the independent variable has on the dependent variable. The sampling technique used in this study is a probability sampling technique with 50 (fifty) simple random sampling data. The correlation test (R) results are 0.640 and the coefficient of determination (R2) is 40.9%, that’s states the communication variable has a strong relationship to the employee performance variable and the magnitude of the influence is 40.9% and the remaining 59.10% is influenced by other factors. Based on the partial test (T-test), the T-count value is 5.766, while the T-table value- is 2.010. Thus T-count is greater than T-table (T-count 5.766 T-table 2.010), then Ho is rejected and Ha is accepted. It means that there is a significant influence between communication and employee performance at Bukhari Express
PENGARUH MEREK TERHADAP PERILAKU KONSUMEN PADA PT.FASTGLOBAL BERKAH MANDIRI Munir Azhari
Aliansi : Jurnal Manajemen dan Bisnis Vol 17, No 2 (2022): ALIANSI : Jurnal Manajemen dan Bisnis
Publisher : Sekolah Tinggi Manajemen IMMI Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46975/aliansi.v17i2.427

Abstract

The Brand influence on consumer behavior at PT. Fastglobal Berkah Mandiri, Munir Azhari, STIMA IMMI, 2022. consumer behavior is a crucial part of marketing to study. consumer behavior is influenced by various factors, one of which is the brand. The brand phenomenon in delivery services is interesting to research and study, not only for researchers but also for businesses, especially delivery service businesses. The purpose of this research, among others, is that the writer wants to know whether there is a brand influence on consumer behavior and how much influence the brand has on consumer behavior. This study discusses the brand variable as the independent variable (X) and consumer behavior as the dependent variable (Y). This research uses quantitative research methods. Simple linear regression equation Y=7.187 – 0.879x. The value of the regression coefficient (b) can be interpreted that every 1 unit increase in the value of a given brand will cause an increase of 1 unit value of consumer behavior by 0.879. Value of r = 0.930. then the correlation coefficient is r = 1 or close to 1 so that it has a very strong relationship or correlation between brand variables (X) and consumer behavior (Y). KP = 0.9302 X 100% = 86.5%. So it is known that the brand contribution to consumer behavior is 86.5% and the remaining 13.5% is influenced by other factors. Tcount value obtained 18.966 and Ttable 2.00324. So that Tcount Ttable, that is 18.966 2.00324. Therefore Ho is rejected and Ha is accepted, meaning that there is a strong positive (significant) relationship between brands and consumer behavior at PT. Fastglobal Blessings Mandiri.
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