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All Journal Sawala : Jurnal Administrasi Negara
Sri Wahyuningsih
Program Studi Administrasi Negara, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Serang Raya
Social Sciences

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Effect of e-Government on Improving the Quality of Public Services in Serang Municipality Sri Wahyuningsih; Rachmi Yulianti; Rethorika Berthanilla
Sawala : Jurnal Administrasi Negara Vol. 9 No. 2 (2021): December 2021
Publisher : Program Studi Administrasi Negara Universitas Serang Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30656/sawala.v9i2.4035

Abstract

This study aims to find out "How is the implementation of E-Government RABEG (Reaction to Citizen News) applications in Serang City and whether the implementation of E-Government through RABEG applications can improve the quality of public services in Serang City?". This study uses quantitative methods with statistical analysis using SPSS software. The data used are primary and secondary data, primary data obtained by conducting interviews and distributing questionnaires to 83 respondents who have been determined and are considered representative to answer the research questionnaire. Meanwhile, secondary data were obtained from literature review and documentation of data related to research. Statistical analysis in this study includes data validity test, data reliability test, data normality test, simple linear regression analysis, determinant coefficient, and correlation coefficient. The results of research and statistical analysis show that the implementation of the E-Government system for the RABEG application in Serang City is quite good, and the results of testing the research hypothesis indicate that there is a significant positive effect between E-Government on improving the quality of public services in Serang City.
Co-Authors Berthanilla, Rethorika Rachmi Yulianti