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Dian Damayanti
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ANALISIS MUTU LAYANAN UNIT REKAM MEDIS BERDASARKAN KEPUASAN PELANGGAN INTERNAL DENGAN MENGGUNAKAN METODE SERVICE QUALITY DAN QUALITY FUNCTION DEPLOYMENT DI RSD KALISAT JEMBER Ayu Widya Arizona; Nugroho Setyo Wibowo; Dian Damayanti
Jurnal Manajemen Informasi Kesehatan Indonesia (JMIKI) Vol 2, No 1 (2014)
Publisher : Asosiasi Perguruan Tinggi Rekam Medis dan Informasi Kesehatan Indonesia- APTIRMIKI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33560/.v2i1.33

Abstract

ABSTRACTURM (Unit Rekam Medis) is one the healthy facilities headed by medical record chief. The head of medicalrecord has the authority to manage everything related to URM. RSD Kalisat is one of state hospitals in Jemberwhich has a vision as the pioneer hospital with the best quality and reachable for everyone. The quality of URMplays important role to support the quality of the hospital. One of the ways to measure the quality of URM isby using quality and quality function deployment method. This research is aimed to get the information aboutthe quality service of medical record based on internal patient satisfactory in medical record at RSD kalisatby using quality and Quality Function Deployment (QFD). From the result of the analysis, we have conclusion as the following; 1) there are some variables influence the quality servicen of five dimension, such as: thestrategic place of URM building from the ambulatory care,the strategic place of URM building from the longterm care, thestorage room of medical record equipment, the number of employments, communication service, the repidity of medical record file, the accuracy of medical record, the appropriateness of the information, medical record employee readiness, the accuracy if taking off the medical record file, the employee friendlines,the safety of medical record, the attitude of the employee dealing with the nurse. 2) The satisfactory of nusetoward to URM service is good enuogh. 3) The expecatation of ”communication” with high score 4,60 andthe expectation of ”the distance between URM building from ambulatory care” with the lowest 4,26. 4) Thepriority related to nurse necessary needed to focus by URM dealing with medical record employee readinesswhich has normalize raw weight value 0,0588. 5) The action priority for URM employee is ”internal andexternal training” which has the higher normalized contribution normalized contribution value0,2144Keywords: Quality, Quality Service, Quality Function Deployment, Medical Record
PERENCANAAN KEBUTUHAN TEMPAT TIDUR DI RUMAH SAKIT PARU JEMBER TAHUN 2013-2015 Tika Maretanata Pujianti; Dian Damayanti; Feby Erawantini
Jurnal Manajemen Informasi Kesehatan Indonesia (JMIKI) Vol 2, No 1 (2014)
Publisher : Asosiasi Perguruan Tinggi Rekam Medis dan Informasi Kesehatan Indonesia- APTIRMIKI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33560/.v2i1.38

Abstract

ABSTRACTJember Pulmonary Hospital is one of hospital which conducts the ten big pulmonary tuberculosis morbidityrates. In last three years, Jember Pulmonary Hospital increases the number of patients. Prediction the numberof pulmonary TB morbidity is needed for planning the requisite of facility related with TB that one exceptionis planning of patients bed requirement. The survey design is kuantitatif descriptive.This prediction use trendanalysis method for counting the forecast number of pulmonary TB morbidity and for 2013-2015’s planning.This research review based on two variables: age and gender with a total population of 1056 patients. Thepurpose of this study is doing the calculation of the pulmonary tuberculosis morbidity for three years (2013-2015) by using analysis of trends method. by the age variable, the factual result of this research are: patientswho classified as children (0-14 years old) in 2013 were 3,6%, at 2014 were 3,7% and in 2015 were 3,8%;Adulthood (15-64 years old) in 2013 were 87,2%, at 2014 were 86,9% and in 2015 were 86,7%; elderly(≥65 years old) in 2013 were 9,1%, 2014 totaled 9,2% and 2015 totaled 9,4%. Based on the variables ofgender; the patients who classified in male in 2013 were 56,1%, in 2014 were 56,5%, in 2015 were 56,9%;the patient who classified in female in 2013 were 43,8%, in 2014 were 43,3% and in 2015 were 43,01%. Whilethe requirement of patient’s bed that needed in 2014 were 65 beds, and it still need three additional beds , in2015 need 70 beds that’s why it’s needed eight additional beds. The solution that can be given to the hospitalis the hospital management needs to rearrange the budget for beds and other facilities as well that supportsmedical service programs in hospital.Kata kunci: Forecasting, Tuberculosis Morbidity
Co-Authors Ayu Widya Arizona Feby Erawantini Nugroho Setyo Wibowo Tika Maretanata Pujianti