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R. Siti Aisah
IKIP Siliwangi
Education

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Comparative Study of Parents' Satisfaction Rate toward Baiturrahmah Daycare Service R. Siti Aisah; Lince Sari Dianawati Leatemia
Empowerment : Jurnal Ilmiah Program Studi Pendidikan Luar Sekolah Vol 8, No 1 (2019): Volume 8, No 1, Februari 2019
Publisher : IKIP Siliwangi Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (143.791 KB) | DOI: 10.22460/empowerment.v8i1p1-9.1137

Abstract

This research aims to investigate satisfaction change rate of parents before and after they drop their children at Baiturrahmah Daycare. Implementing the quantitative approach, data is gathered through questionnaire and literary studies. Research hypotheses are tested through the Wilcoxon method by comparing two paired samples. With 5% test rate, the results show that there are no significant parents satisfaction rate increase before and after they drop their children. Furthermore, according to the samples’ opinions, their expectations of the service quality before they drop their children met what service they are provided by the daycare—this discouraged the satisfaction rate increase.
Co-Authors Lince Sari Dianawati Leatemia