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All Journal urnal Interaksi: Jurnal Ilmu Komunikasi Avant Garde
Anggaraksa Adwitiya Arrazy
Universitas Al-Azhar Indonesia
Humanities Languange, Linguistic, Communication & Media Social Sciences

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Public Perception of Courier Fare Issue Management and Shopee Express Expedition Anggaraksa Adwitiya Arrazy; Juan Malik Frederick Turpyn
Jurnal Interaksi: Jurnal Ilmu Komunikasi Vol 5, No 2 (2021): Jurnal Interaksi: Jurnal Ilmu Komunikasi
Publisher : UMSU

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30596/interaksi.v5i2.7489

Abstract

Technological developments are growing rapidly, with the result that create phenomenon marketplace. Indonesia, which is still following the development of marketplaces or e-commerce also continues to encourage the utilization of equal opportunities for sellers on the platform including Shopee. As in some time ago, Shopee Indonesia was hit by the issue of oppression of Shopee Express couriers as well as the slow expedition of goods throughout the country due to the impact of both problems. Responding to concerns about courier fares and Shopee Express expeditions, based on the results of issue life cycle that Shopee Indonesia immediately took a strategy and quick response steps in order to manage the issue as soon as possible. The research method that will be used is qualitative descriptive with data collection techniques used are observation, interviews, and document analysis. The result of this research is, it can be concluded public perception of courier fare issue management and shopee express expedition raises various negative and positive aspects of varied public perceptions. What happens to Shopee Indonesia can happen with anyone. Keep in mind that the purpose of PR activities is to shape the reputation of the organization and then maintain it. Therefore, Shopee Indonesia must remain consistent in maintaining its reputation so that similar problems do not occur in the future.
Muamalat Bank Mosque Management Training ‘’The Best Social Marketing’’ Viewed From Public Relations Theories Anggaraksa Adwitiya Arrazy; Juan Malik Frederick Turpyn
Avant Garde Vol 9, No 2 (2021): Avant Garde
Publisher : Fakultas Komunikasi & Desain Kreatif - Universitas Budi Luhur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36080/ag.v9i2.1466

Abstract

The development of Information and Communication Technology makes it easier for humans to carry out their daily activities. Every element of society can certainly move to create a better human life. One of them is Bank Muamalat. This company helps mosques in Java and Sumatra in carrying out mosque management activities. This study also aims to analyze and examine descriptively the management of the Muamalat Bank mosque which was awarded as "The Best Social Marketing" which was reviewed through Public Relations theories. This research was conducted using a qualitative approach, and the data obtained are the real conditions that occur in the field. And the method chosen is descriptive qualitative method, that is descriptive data which results in the form of written or oral words from people or observed behavior. The results of observations on the management of the Muamalat Bank mosque that there are activities that try to utilize technology through trainings held by the Muamalat Bank itself and in collaboration with the National Amil Zakat Agency (BAZNAS) to train mosque management to develop in the digital era such as now.
Co-Authors Juan Malik Frederick Turpyn