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Ofelia Cizela da Costa Tavares
Dili Institute of Technology, Dili-Timor Leste
Computer Science & IT

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The Web-Based Usability Heuristic Survey Supports User Satisfaction Emanuel Wijayanto; Ofelia Cizela da Costa Tavares; Apolinario dos Santos
Indonesian Journal of Information Systems Vol. 3 No. 1 (2020): August 2020
Publisher : Program Studi Sistem Informasi Universitas Atma Jaya Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24002/ijis.v3i1.3579

Abstract

Competition between companies is now getting stronger strongly related to the company's mechanism in providing the services provided. Companies can build ways that can maintain customer loyalty. The approach can be done with web-based Usability Testing adopting an application user acceptance model, a usability aspect analysis that acts as a customer who enjoys a company's products and services. At present, there are already many theories of user acceptance models for an application. One of them is the user satisfaction model (User Satisfaction). This review specifically also identifies that content content has a significant positive effect on website visitor satisfaction.
Co-Authors Apolinario dos Santos Emanuel Wijayanto