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All Journal Insaniyat: Journal of Islam and Humanities Acarya Pustaka Librarianship In Muslim Societies
Wanastri, Prisinta
UIN Syarif Hidayatullah Jakarta, Indonesia
Arts Humanities Languange, Linguistic, Communication & Media Library & Information Science Social Sciences

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Journal : Librarianship In Muslim Societies

 1 
The Principles of Islamic Communication on Reference Services at the Indonesian Trade Training Center Library Hilya Maylaffayza; Prisinta Wanastri
Librarianship in Muslim Societies Vol 1, No 1 (2022): Librarianship in Muslim Societies
Publisher : Syarif Hidayatullah State Islamic University of Jakarta, INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15408/lims.v1i1.26057

Abstract

Communication is the thing that can be separated from library activities. All library services rely on communication to interact with their users, especially reference services. Communication in reference services is personal, so the application of interpersonal communication skills must be owned by the reference librarian. Interpersonal communication is regulated and exemplified in Islam, with the Qur'an and Hadith. In the library environment, the principles of Islamic communication can certainly be applied by the librarian. This paper discusses applying Islamic communication principles to referral services at the Trade Training Center Library, Ministry of Trade of the Republic of Indonesia. The qualitative method with a case study approach is carried out in the research, where the data was collected by interviewing librarians and users in the library. This study shows that the librarian of the reference service to the users at the Library of the Trade Training Center of the Republic of Indonesia applies the principles of Islamic communication in interacting with users, which include: qaulan sadidan (speaking honestly), qaulan baligha (speaking clearly), qaulan ma'rufa (talking with wise), qaulan karma (speaking with noble words), qaulan layyina (speaking gently), and qaulan maysura (speaking politely). In addition, librarians are also able to uphold the principles of ukhuwah islamiyah (creating good relations with users), tabbayun (always cross-checking on developing information), and also fastabiqul khairat (inviting staff and users to compete for goodness).
The Impact of Technology-Based Self-Service on User Satisfaction in Indonesia's National Library Self-Lending Azizah, Anjella; Wanastri, Prisinta
Librarianship in Muslim Societies Vol 3, No 2 (2024): Librarianship in Muslim Societies
Publisher : Syarif Hidayatullah State Islamic University of Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15408/lims.v3i2.40985

Abstract

This study aims to determine the effect of technology-based self-service implementation on user satisfaction in the self-lending service at the National Library of the Republic of Indonesia using the Expectancy Disconfirmation Theory (EDT) model. The method used is explanatory quantitative research with 100 respondents who have used the self-lending platform machine at the National Library of the Republic of Indonesia. Measurement of research variables to determine the value of technology-based self-service Implementation and library satisfaction using a Likert scale. The data collection technique used was a survey, with data analysis through simple linear regression. The results showed that implementing technology-based self-service at the National Library of the Republic of Indonesia was classified as good, with a variable mean value of 3.35, which fell into the very high category (3.25-4.00). In addition, user satisfaction with implementing technology-based self-service is also very high, with an average value of 3.36, which means it falls into the very satisfied category. This study also found that the relationship between technology-based self-service and library satisfaction is relatively strong, with a Pearson correlation value of 0.461. The results indicate that the application of technology-based self-service significantly influences library satisfaction at the National Library of the Republic of Indonesia. Still, the influence is not dominant, with an influence value of 21.2%. Therefore, further research should be conducted to evaluate other factors affecting library satisfaction at the National Library of the Republic of Indonesia. 
The Motive for Using @schfess Twitter Account to Meet the Followers’ Information Needs Selviana, Selviana; Wanastri, Prisinta
Librarianship in Muslim Societies Vol 2, No 1 (2023): Librarianship in Muslim Societies
Publisher : Syarif Hidayatullah State Islamic University of Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15408/lims.v2i1.31320

Abstract

Currently, social media is widely used as a source of information by its users to meet their information needs. This study aims to determine the motives of followers to use the Twitter account @schfess as a means of fulfilling their information needs. This study uses quantitative descriptive research methods with survey data collection techniques, namely distributing questionnaires to 100 respondents who are followers of the @schfess Twitter account. The data analysis technique used is descriptive analysis of the percentage. The results show that there are four types of motives that encourage someone to use social media with the information motive having the highest average value of 3.52 which is included in the "Very High" category, integrity motives and social interaction of 3.09 which are included in the "High" category, entertainment motives of 3.00 which were included in the "High" category, and personal identity motives had the lowest average score of 2.95 which was included in the "High" category. Based on the results of the study, it can be concluded that the majority of followers use the Twitter account @schfess to obtain the latest information about education, as a learning tool, and obtain guidance or advice on various problems of school life. Therefore, the researcher hopes that the @schfess Twitter account can increase supervision over the dissemination of information, especially regarding education, so that followers can continue to use the @schfess Twitter account. This research can add insight and knowledge about the use of social media, such as students who use social media like Twitter as a means of fulfilling additional information needs, especially about education.
The Motive for Using @schfess Twitter Account to Meet the Followers’ Information Needs Selviana, Selviana; Wanastri, Prisinta
Librarianship in Muslim Societies Vol. 2 No. 1 (2023): Librarianship in Muslim Societies
Publisher : Syarif Hidayatullah State Islamic University of Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15408/lims.v2i1.31320

Abstract

Currently, social media is widely used as a source of information by its users to meet their information needs. This study aims to determine the motives of followers to use the Twitter account @schfess as a means of fulfilling their information needs. This study uses quantitative descriptive research methods with survey data collection techniques, namely distributing questionnaires to 100 respondents who are followers of the @schfess Twitter account. The data analysis technique used is descriptive analysis of the percentage. The results show that there are four types of motives that encourage someone to use social media with the information motive having the highest average value of 3.52 which is included in the "Very High" category, integrity motives and social interaction of 3.09 which are included in the "High" category, entertainment motives of 3.00 which were included in the "High" category, and personal identity motives had the lowest average score of 2.95 which was included in the "High" category. Based on the results of the study, it can be concluded that the majority of followers use the Twitter account @schfess to obtain the latest information about education, as a learning tool, and obtain guidance or advice on various problems of school life. Therefore, the researcher hopes that the @schfess Twitter account can increase supervision over the dissemination of information, especially regarding education, so that followers can continue to use the @schfess Twitter account. This research can add insight and knowledge about the use of social media, such as students who use social media like Twitter as a means of fulfilling additional information needs, especially about education.
The Impact of Technology-Based Self-Service on User Satisfaction in Indonesia's National Library Self-Lending Azizah, Anjella; Wanastri, Prisinta
Librarianship in Muslim Societies Vol. 3 No. 2 (2024): Librarianship in Muslim Societies
Publisher : Syarif Hidayatullah State Islamic University of Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15408/lims.v3i2.40985

Abstract

This study aims to determine the effect of technology-based self-service implementation on user satisfaction in the self-lending service at the National Library of the Republic of Indonesia using the Expectancy Disconfirmation Theory (EDT) model. The method used is explanatory quantitative research with 100 respondents who have used the self-lending platform machine at the National Library of the Republic of Indonesia. Measurement of research variables to determine the value of technology-based self-service Implementation and library satisfaction using a Likert scale. The data collection technique used was a survey, with data analysis through simple linear regression. The results showed that implementing technology-based self-service at the National Library of the Republic of Indonesia was classified as good, with a variable mean value of 3.35, which fell into the very high category (3.25-4.00). In addition, user satisfaction with implementing technology-based self-service is also very high, with an average value of 3.36, which means it falls into the very satisfied category. This study also found that the relationship between technology-based self-service and library satisfaction is relatively strong, with a Pearson correlation value of 0.461. The results indicate that the application of technology-based self-service significantly influences library satisfaction at the National Library of the Republic of Indonesia. Still, the influence is not dominant, with an influence value of 21.2%. Therefore, further research should be conducted to evaluate other factors affecting library satisfaction at the National Library of the Republic of Indonesia. 
Co-Authors Azizah, Anjella Hilya Maylaffayza Ida Farida Ida Farida Melinda Lusyyana Pungki Purnomo Selviana Selviana