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p-Index From 2021 - 2026
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All Journal International Journal of Supply Chain Management
Phan Thanh Tam
Lac Hong University
Decision Sciences, Operations Research & Management Engineering Environmental Science Industrial & Manufacturing Engineering Transportation

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Factors Affecting the Competitiveness of Logistics Service Enterprises: A Case Study of Dong Nai Province Nguyen Viet Hung; Phan Thanh Tam
International Journal of Supply Chain Management Vol 10, No 2 (2021): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

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Abstract

Competitiveness of enterprises can maintain and improve competitive advantage in consuming products or services. Besides, enterprises expanded their consumption network through surveying experiences in the logistics service sector. Therefore, the authors surveyed 30 logistics service enterprises with 500 customers. The results showed five factors that affected the competitiveness of logistics service enterprises of Dong Nai Province with 1% significance. Finally, the article draws some recommendations to help enterprises improve the competitiveness of logistics services
Factors Affecting the Banking Service Quality in Vietnam Phan Dien Vy; Phan Thanh Tam
International Journal of Supply Chain Management Vol 10, No 1 (2021): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

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Abstract

In the current fierce competition between banks, increasing service quality is considered the foundation of the banks’ competitive strategy to attract and retain customers. Therefore, the research and analysis of the factors of banking service-affecting banking service quality are essential. The article assesses the influence of the aspects of banking service quality. Besides, this study objective tested the reliability of the banking service quality of commercial banks in Vietnam. The study surveyed 1.000 customers related to commercial banks, but 917 samples processed and answered 39 questions. The data collected from July 2020 to December 2020. The authors tested Cronbach’s Alpha, confirmatory factor analysis (CFA), and structural equation model (SEM) for factors affecting the banking service quality of commercial banks in Vietnam with a significance level of 0.01
Co-Authors Nguyen Viet Hung Phan Dien Vy