Article Per Year (5 Year)
p-Index From 2021 - 2026
0.92
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This Author published in this journals
All Journal International Journal of Supply Chain Management Journal of Applied Data Sciences
Phan Thanh Tam
Lac Hong University
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Engineering Environmental Science Industrial & Manufacturing Engineering Transportation

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Factors Affecting the Competitiveness of Logistics Service Enterprises: A Case Study of Dong Nai Province Nguyen Viet Hung; Phan Thanh Tam
International Journal of Supply Chain Management Vol 10, No 2 (2021): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

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Abstract

Competitiveness of enterprises can maintain and improve competitive advantage in consuming products or services. Besides, enterprises expanded their consumption network through surveying experiences in the logistics service sector. Therefore, the authors surveyed 30 logistics service enterprises with 500 customers. The results showed five factors that affected the competitiveness of logistics service enterprises of Dong Nai Province with 1% significance. Finally, the article draws some recommendations to help enterprises improve the competitiveness of logistics services
Factors Affecting the Banking Service Quality in Vietnam Phan Dien Vy; Phan Thanh Tam
International Journal of Supply Chain Management Vol 10, No 1 (2021): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

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Abstract

In the current fierce competition between banks, increasing service quality is considered the foundation of the banks’ competitive strategy to attract and retain customers. Therefore, the research and analysis of the factors of banking service-affecting banking service quality are essential. The article assesses the influence of the aspects of banking service quality. Besides, this study objective tested the reliability of the banking service quality of commercial banks in Vietnam. The study surveyed 1.000 customers related to commercial banks, but 917 samples processed and answered 39 questions. The data collected from July 2020 to December 2020. The authors tested Cronbach’s Alpha, confirmatory factor analysis (CFA), and structural equation model (SEM) for factors affecting the banking service quality of commercial banks in Vietnam with a significance level of 0.01
Multidimensional Data-Driven Modeling of Sustainable E-Commerce Development with Direct and Interaction Effects Mai Thanh Loan; Phan Thanh Tam
Journal of Applied Data Sciences Vol 7, No 2: May 2026
Publisher : Bright Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47738/jads.v7i2.1213

Abstract

Sustainable e-commerce development has become a critical issue for emerging economies as digital markets expand rapidly, alongside growing concerns about regulatory effectiveness, trust, and resource efficiency. This study investigates the key factors influencing sustainable e-commerce development in Vietnam by explicitly integrating Institutional Theory, the Technology–Organization–Environment (TOE) framework, and the Resource-Based View (RBV) into a unified structural equation modeling (SEM) framework. Institutional Theory is operationalized through regulatory quality, capturing the role of formal rules and enforcement mechanisms in shaping market stability and legitimacy. The TOE framework is reflected in digital infrastructure, government support, and competitive pressure, which together represent technological readiness and environmental conditions. RBV is operationalized through resource availability and management capacity, emphasizing firms’ internal capabilities to sustain long-term e-commerce performance. In addition, trust is incorporated as both a direct determinant and a moderating mechanism that strengthens the effectiveness of institutional and organizational factors. A mixed-method research design was employed. The qualitative phase involved in-depth discussions with 35 policymakers, business managers, and e-commerce platform managers to refine the theoretical integration and measurement scales. Based on these insights, a structured questionnaire was administered to frequent online shoppers in Ho Chi Minh City and Dong Nai Province, yielding 653 valid responses. SEM results indicate that regulatory quality, digital infrastructure, government support, competitive pressure, resource availability, and trust all have significant positive effects on sustainable e-commerce development. Resource availability and regulatory quality exert the strongest impacts, while trust and management capacity significantly moderate the effects of regulatory quality and resource availability, respectively. By explicitly mapping institutional, technological, organizational, and relational constructs into a coherent SEM framework, this study provides a theoretically grounded and empirically validated model of sustainable e-commerce development in an emerging economy context. The findings offer valuable implications for policymakers and practitioners seeking to foster a resilient, trustworthy, and sustainable e-commerce ecosystem in Vietnam and similar developing economies.
Applied Data Science for Testing the Impact of Intangible Resources on Business Performance of SMEs Le Dinh Hac; Phan Thanh Tam
Journal of Applied Data Sciences Vol 7, No 1: January 2026
Publisher : Bright Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47738/jads.v7i1.1137

Abstract

This study investigates how intangible resources influence business performance in small and medium-sized enterprises in Vietnam by applying structural equation modeling within an applied data science framework. The research aims to clarify the direct and indirect mechanisms through which key intangible components, such as human capital, structural capital, relationship capital, organizational culture, and brand image, shape enterprise outcomes. It also examines the mediating role of creative innovation and the moderating influence of operating time. The study employs a mixed-method design, beginning with qualitative interviews with enterprise managers to validate and refine measurement constructs, followed by a quantitative survey of managers in two major economic regions in Vietnam. Data were analyzed using an advanced structural modeling approach to assess reliability, validity, and the strength of causal relationships. The findings demonstrate that intangible resources act as a robust foundation for firm success, exerting strong positive effects on both creative innovation and overall business performance. All five resource dimensions significantly contribute to the higher-order construct, with relationship capital and organizational culture emerging as the most influential drivers. Creative innovation partially mediates the relationship between intangible resources and business performance, illustrating how firms convert knowledge-based assets into tangible outcomes through idea generation and implementation. Further, operating time strengthens this relationship, indicating that more established firms leverage their intangible foundations more effectively. The study contributes to ongoing discussions on resource-based competitiveness by extending theoretical perspectives to an emerging market context. It highlights the strategic importance of cultivating intangible resources to foster innovation capability and sustain long-term performance. The results offer practical implications for managers and policymakers seeking to develop knowledge-driven and innovation-oriented enterprises in dynamic economic environments.
Applying Structural Equation Model to Explore the Impact of Performance Management on Business Performance at Small and Medium Enterprises Trang Nguyen Thi Thu; Phan Thanh Tam
Journal of Applied Data Sciences Vol 7, No 1: January 2026
Publisher : Bright Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47738/jads.v7i1.1135

Abstract

This study investigates how key organizational factors shape performance management and how performance management, in turn, enhances business performance among small and medium enterprises in Vietnam. The research aims to clarify the extent to which enterprise culture, internal communication, training and development, reward systems, and digital transformation influence managerial effectiveness and organizational outcomes. Building on strategic human resource management and organizational performance theories, the study develops and validates a structural model that integrates both human and technological dimensions of enterprise performance. A mixed-methods design was employed. The qualitative phase involved in-depth interviews with managers to refine the conceptual framework and contextualize measurement indicators. The quantitative phase surveyed 864 managers from small and medium enterprises across southern Vietnam to empirically test the model. Structural equation modeling was applied to examine the relationships among core organizational factors, performance management, and business performance, as well as the moderating effect of digital transformation. The findings show that training and development exert the most substantial positive influence on performance management, followed by reward systems, internal communication, and enterprise culture. Performance management significantly enhances business performance, confirming its role as a strategic mechanism that translates organizational capabilities into improved outcomes. Digital transformation directly improves business performance and enhances the impact of performance management by enabling real-time data use, transparency, and process efficiency. Overall, the study provides empirical evidence that strengthening human resource practices and integrating digital technologies are essential for improving performance management and fostering sustainable growth among Vietnamese small and medium enterprises. The results have important implications for managers and policymakers seeking to build performance-driven, digitally adaptive business environments in emerging economies.
Co-Authors Le Dinh Hac Mai Thanh Loan Nguyen Viet Hung Phan Dien Vy Trang Nguyen Thi Thu