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Emy Ezura A-Jalil
Universiti Utara Malaysia
Decision Sciences, Operations Research & Management Engineering Environmental Science Industrial & Manufacturing Engineering Transportation

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The Adoption of Blockchain In Supply Chain: Is Supply Chain Ready? Emy Ezura A-Jalil
International Journal of Supply Chain Management Vol 9, No 4 (2020): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

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Abstract

Recently, blockchain technology is getting its recognition in the supply chain. After the existence of bitcoin, which blockchain acts as its underlying technology, people started to recognise the advantages of the blockchain. Blockchain has been expected to eliminate unnecessary cost and at the same time, help in improving productivity by increasing the efficiency and effectiveness in daily operation. In the era of Industrial 4.0, the collaboration of blockchain technology with other autonomous technology is necessary to achieve customer satisfaction. However, based on the current practices, blockchain is yet to be adopted by all the parties in the supply chain. Therefore, this paper aims to identify the factors which are affecting the adoption of blockchain technology in the supply chain. Factors identified are perceived benefits, top management support and supply chain partner readiness. The primary data has been collected through a structured questionnaire survey. The simple random sampling method has been used to target and collect data from suitable respondents. In conclusion, the outcome of this study is expected to identify the factors affecting the adoption of the blockchain as well as to guide the organisation to act according to increase the level of adoption.
What's Up Omni? The Relationship Between Omni-Channel Supply Chain and Logistics Service Quality In Influencing Online Purchasing Behaviour Emy Ezura A-Jalil; Jing Foo Yee; Wan Salmuni Wan Mustaffa
International Journal of Supply Chain Management Vol 9, No 4 (2020): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

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Abstract

Consumer behavior had been affected by the evolution of digital technologies and the internet. Online shopping is becoming more popular, with e-commerce market growth that encourages the involvement of retailers. However, consumers' satisfaction is still the same as they request for a seamless and frictionless shopping experience, an 'Omni-channel supply chain.' Retailers need to understand the new phenomenon and how the concept is influencing customer purchasing behavior, especially online shopping. Several types of research had highlighted the importance of logistics service quality in predicting online purchasing behavior. Thus, this study investigates the relationship between the Omni-channel supply chain and logistics service quality in influencing online purchasing behavior. A survey-based approach is used to collect data from consumers about their perceptions. Overall, the study had enhanced the understanding of the relationship between the Omni-channel supply chain and logistics service quality with online purchasing behavior. Besides, the knowledge of online purchasing behavior in the Omni-channel context has enabled a retailer to allocate resources in designing new strategies.  
Co-Authors Jing Foo Yee Wan Salmuni Wan Mustaffa