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All Journal International Journal of Supply Chain Management
Akshaya Kumar Sahoo
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Decision Sciences, Operations Research & Management Engineering Environmental Science Industrial & Manufacturing Engineering Transportation

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Total Quality Management in an Automobile Supply Chain in Indian Market – A Case Study on Maruti Suzuki Akshaya Kumar Sahoo
International Journal of Supply Chain Management Vol 2, No 2 (2013): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

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Abstract

In Indian market, customers see the quality ofthe product and simultaneously the price of that product. So, to be a winner inIndian market, quality of the product plays a major role with a peep into thedifferent segmented customers. So, total quality management (TQM) has beenwidely accepted as the ways and means for maintaining supply chain quality.From design to manufacturing, from factory to retailers or dealers or to endcustomers business are accepting TQM approach for achieving quality excellencethroughout the supply chain management. Hence, it is an attempt to describe howTQM is implemented for achieving supply chain quality management to influenceIndian market. Maruti Suzuki has taken as the best example for this context.
Evaluating Performance of Supply Chain Management System: A Conceptual Analysis in BSNL Akshaya Kumar Sahoo; Dr. Uma Sankar Mishra
International Journal of Supply Chain Management Vol 2, No 2 (2013): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

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Abstract

The problems in the telecom service industry arequite visible now a days and the pace of new technology development within thisindustry is extremely high. The telecom industry is selected for review,analysis and research because it is of fast changing, multiple product variantand high volume business environment with a lot of focus on new technologydevelopment and speedy implementation of new ideas and innovations in to newproducts. Especially, BSNL has taken for focus area because it has a secondmajor market share in Indian market along with its sister concern publicsectors like MTNL (Mahanagar Telecom Nigam Limited) and TCIL (TelecomCorporation of India Limited). The scope of this research is to studyoptimizing availability of both new existing, and multiple verifiedtechnologies. The literature review highlighted in this paper discusses somemajor issues and challenges in supply chain management system. In this context,this paper aims at relating the theories and principles of supply chainmanagement system that could be used in practice in the telecom serviceindustry especially in BSNL. The paper presents comparisons between themanufacturing and the telecom service industry with special reference to BSNL,a public sector of Govt. of India. The comparison resulted that SCM is wellcontained in any service sector may be private or public sector.
Co-Authors Dr. Uma Sankar Mishra