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All Journal International Journal of Supply Chain Management The International Journal of Education Management and Sociology Jurnal Indonesia Sosial Sains
Tenreng, Mariana
Department Of Management Postgraduate Universitas Esa Unggul, Jakarta, Indonesia
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Perceived Service quality, Supply Chain Collaboration, Supply Chain management as Antecedents of Loyalty and Customer Satisfaction: Exploring Moderating Role of WOM Mariana Tenreng; Arifin Idrus; Annas Lalo; Syamsiah Badruddin
International Journal of Supply Chain Management Vol 8, No 6 (2019): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (295.998 KB)

Abstract

Purpose – The main purpose of the current study is to examine the impact of supply chain management, perceived service quality and collaboration on customers satisfaction and loyalty. Moreover, mediating impact of customer satisfaction among supply chain management, perceived service quality and collaboration and loyalty is examined as well. Analysis approach – For this study we have used the survey-based method for data collection, therefore we prepared a structured questionnaire according to research objectives. Findings – the results show that supply chain collaboration has no significant impact on customer satisfaction. As well WOM and customer loyalty are not significantly related to each other. All the other proposed hypothesis has shown significant results. Research implications – Due to the limited sample size, the estimate and testing of a comprehensive model of the relationships between supply chain practices and customer loyalty are not presented. Practical implications – On managerial level, the study provide high level study regarding supply chain management, collaboration, service quality, customer satisfaction and customer loyalty in the business environments characterized by high supply complexity.
Environmental Performance: Role of Green Purchasing, Green Supply Chain Integration, and Management Commitment with Strategic Planning as Mediator Burhanuddin Burhanuddin; Mariana Tenreng; Syamsiah Badruddin; Imran Ismail
International Journal of Supply Chain Management Vol 8, No 6 (2019): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (304.604 KB)

Abstract

The main prime objective of this paper is to examine the impact of management commitment, green supply chain, and green purchasing on strategic planning and environmental performance. Moreover, mediating role of strategic planning between management commitment and environmental performance is explored in the current study as well. This study employed survey as a data gathering method and designed a structured questionnaire keeping in view the research objectives. At the data analysis stage, a second-generation technique is adopted, i.e. Structural Equation Modelling (SEM), with the purpose of avoiding limitations associated with first-generation techniques. Applying SEM technique allows the researcher to simultaneously determine a series of inter-dependent linkages. All relationships proposed in the study proved to be significant. The findings of the study are helpful for the policy makers of the Textile sector.
The Influence of Islamic Work Ethics and Islamic Leadership on Organizational Commitment and Performance of Government Employees (Study on the Makassar City Cleanliness Task Force) Arifin Idrus; Azrin bin MD Latip; Mariana Tenreng
Jurnal Indonesia Sosial Sains Vol. 4 No. 07 (2023): Jurnal Indonesia Sosial Sains
Publisher : CV. Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jiss.v4i07.843

Abstract

This study aims to confirm the effect of Islamic work ethics and Islamic leadership on organizational commitment and performance of cleaning staff in Makassar City, which is predominantly Muslim, using 274 employees as a sample. The results of the WarpPLS 7.0 analysis provide evidence that Islamic work ethics is partially proven to increase organizational commitment, but Islamic leadership cannot have a significant effect on organizational commitment. Islamic work ethics and Islamic leadership make a real contribution to improving performance. The role of organizational commitment as an intervening variable is proven not to be a strong mediation in explaining the effect of Islamic work ethics and Islamic leadership on the performance of cleaning staff in Makassar City
Marketing Management and Financial Management of Goat Farming in Bantar Panjang Village, Tigaraksa, Tangerang Regency Idrus, Arifin; Tenreng, Mariana; Riyanto, Slamet; Susilowati, Susilowati
The International Journal of Education Management and Sociology Vol. 4 No. 3 (2025): May - June : The International Journal of Education Management and Sociology
Publisher : PDPI (Perkumpulan Dosen Peneliti Indonesia)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58818/ijems.v4i3.203

Abstract

This study aims to analyze the marketing management and financial management of goat farming in Bantar Panjang Village, Tigaraksa District, Tangerang Regency. Goat farming is one of the main sources of income for the local community, yet it still faces challenges in marketing and effective financial record-keeping. The research method used is a descriptive qualitative approach through interviews, field observations, and document studies with local farmers. The findings show that the marketing strategy is still conventional, relying on local networks, while financial record-keeping is not well-structured, making it difficult to make long-term economic decisions. The study recommends the implementation of a digital marketing strategy, enhancing the farmers' capacity in business management, and using a simple but systematic financial recording system to improve the efficiency and sustainability of the goat farming business.
Co-Authors Annas Lalo Arifin Idrus Arifin Idrus Azrin bin MD Latip Baehaqi Burhanuddin Burhanuddin Idrus, Arifin Imran Ismail RR. Ella Evrita Hestiandari Susilowati Susilowati