Heny Sukesi
Departemen Perdagangan

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KAJIAN LAYANAN PURNA JUAL Heny Sukesi
Buletin Ilmiah Litbang Perdagangan Vol 3 No 2 (2009)
Publisher : Trade Analysis and Development Agency, Ministry of Trade of Republic of Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (4179.365 KB) | DOI: 10.30908/bilp.v3i2.180

Abstract

Since 1999, government has issued Consumer Protection Act No. 8/1999. Following the act, in 2002, Government has issued Industry and Trade Ministry Decree No. 634/MPP/Kep/9/2002 to monitor good and service distribution. One of focus of the decree is to regulate the implementation of “after sales service” The problems of after sales service are occurred in regulation and implementation terms, such as: lack of comprehensive monitoring program and lack of consumer awareness toward “after sales service”. The findings of this research  are: (i) The “after sales service” regulation have  not been implemented  optimally. A lot of goods and services are distributed without appropriate guarantees, (ii) the implementation  of the regulation faces with a lack of resources to conduct monitoring and supervision activities; (iii) Producers perceive that the implementation  of sales service program has less benefit on the improvement of market share (73,6 % of respondent) and the increasing their omzet (55.5 % of respondent); and (iv) there are only about 42,9% of consumers prefer to purchase of good and service in market/shop that have good after sales service. Based on the findings, it is recommended for government to: (i) revise the industry and Trade Ministry Decree No.547/MPP/Kep/7/2002 for Guidelines of Manual Registration and guarantee Card for Information Technology and electronic product. The decree should explicity point out in title provision, definition, product criteria, scope, and responsibility of seller; and (ii) improve the awareness of producer abouturgency of “after sales service” and the monitoring activities through supervisor resource, socialization of regulation, monitoring periodically and  publishing “after sales service” assessment, such us customer satisfaction index, and finally improve  the access of information for consumer and enhance their awareness  concerning after sales sevices.
EFEKTIVITAS PELAKSANAAN PASAR LELANG FORWARD DI MANADO - SULAWESI UTARA Heny Sukesi; Miftah Farid
Buletin Ilmiah Litbang Perdagangan Vol 3 No 2 (2009)
Publisher : Trade Analysis and Development Agency, Ministry of Trade of Republic of Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (3850.219 KB) | DOI: 10.30908/bilp.v3i2.182

Abstract

Auction market, particularly forward auction market has aims to develop market system through tranparency of price discovery mechanism, increase efficiency trade system and fulfill of needs among region and creating incentive for increasingproduction and quality. Those aims are important to offer solution for farmer’s classically problem, such as asymmetric commodity price information that affect to farmer’s bargaining lower than buyer’s bargaining. Therefore, there’re much region develop forward auction market including Province of North of Sulawesi. Since April 2004, the forward auction market in North Sulawesi holds in Manado. From Value of transaction view, North Sulawesi’s forward  auction market seems,successful. This working paper tried tomeet comprehensive analysis of effectivity of north Sulawesi’s forward auction market, through Importance and Performance Analysis (IPA) and SWOT Analysis approach. There’re eleventh successful indicators be needed in analysis, they’re: 1) price trasparency ; 2) frequency; 3) supply  gurantee for industry; 4) amount of participant; 5) incentive for increasing production and quality; 6) item of product variation;  7) price; 8) distribution chains; 9) failing of payment and delivery;  10) value of transaction and 11) completeness of supporting institution. Using IPA and SWOT analysis, can be conclude that Manado’s forward auction market still faces problems, are: there’s no supporting from other institutions forward auction market still  depend on funding from  DEKONSENTARSI FUND (APBN), limited of human resource in term of quality and quantity, the regulation not fully can be implemented, transaction based on trust, weak in banking gurantee, and frequency of implementation  isn’t continue. One of effects of limitation in human resources interprets in stakeholder perception, there’s an indicator, potentially not hold for auction market consept. The indicator is amount of participant (seller-buyer). In Manado’s forward auction market, sellers in term of quantity have played maximally in forward auction market, but buyers in term quantity have played maximally yet. It be implied by amount of buyer lower than amount of seller, finally, the bargaining of seller/producer/farmer lower than amount of seller, finally, the bargaining. Therefore, based on SWOT analisys, there’re strategies can be proposed for improving performance  of manado’s forward auction market , are: increasing coordination among institutions through develop buyer-seller networking and potency of commodity networking, making, permanenet schedule, improving quality and quantity human resources, socialize of forward auction market, monitoring of management of forward auction market  system and implementing reward and punishment system.