Article Per Year (5 Year)
p-Index From 2020 - 2025
0
P-Index
This Author published in this journals
All Journal International Journal of Supply Chain Management
Norhayati Yusof
Unknown Affiliation
Decision Sciences, Operations Research & Management Engineering Environmental Science Industrial & Manufacturing Engineering Transportation

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
PLS Equation Model of Student Loyalty based on Gender in IR 4.0 Environment Bahtiar Jamili Zaini; Rosnalini Mansor; Norhayati Yusof; Mohammad Nizam Sarkawi
International Journal of Supply Chain Management Vol 8, No 5 (2019): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (439.907 KB)

Abstract

Students loyalty and attrition is an important issue for university authorities.  Earlier studies have discovered that many factors influencing student loyalty towards their higher learning institutions such as student satisfaction, university image, student trust, and service quality. However, these factors have high relationship correlated with each other. Therefore, this study used the Partial Least Square (PLS) to create a path model which shows the relationship between all factors related to student loyalty. The results from this study revealed that student satisfaction is the most important factors that influence student loyalty, followed by image of university and student commitment. Analysis based on gender shows that female student model have a same pattern with overall student loyalty model but the male student loyalty model is simpler just consist student satisfaction. On the other hand, factors technology, social environment and quality of instructor gave a great influence towards student satisfaction. Therefore, in order to improve student loyalty, university should keep on improving to satisfy students’ requirement.
Co-Authors Bahtiar Jamili Zaini Mohammad Nizam Sarkawi Rosnalini Mansor