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Kholid Farid
Program Studi Akuntansi STIE Pelita Nusantara Semarang
Economics, Econometrics & Finance

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PENGARUH FAKTOR TEKNOLOGI, KUALITAS PRODUK DAN FOKUS PADA PELANGGAN TERHADAP KEPUASAN PELANGGAN (STUDI PADA RESTORAN SAUNG DAPOER KAMPOENG) Arther Evert Samuel; Kholid Farid
Fokus Ekonomi : Jurnal Ilmiah Ekonomi Vol 12, No 2: Desember 2017
Publisher : STIE Pelita Nusantara Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34152/fe.12.2.131-146

Abstract

The purpose of this research was determined to know the influence of factor of technology, product quality, and focus on customer toward customer satisfaction at Saung Dapoer Kampoeng Restaurant. The population of this research was all people who came and made a purchase in Saung Dapoer Kampoeng Restaurant and to set the sample of research used non-probability sampling method by combining convenience and purposive sampling techniques on as many as 85 respondents. The results of data quality test showed that the instruments of this research are valid and reliable and fulfill the requirements of classical assumption analysis. The results of multiple linear regression analysis showed that the predictor of focus on customer had the most dominant effect on customer satisfaction, afterwards product quality predictor, and the last one was predictor of factors of technology contributed the smallest influence toward customer satisfaction.
ANALISIS PENGARUH KOMPENSASI DAN DISIPLIN KERJA TERHADAP KINERJA KARYAWAN (STUDY KASUS PADA PT. SONY MOBILE INDONESIA-CAB SEMARANG) Kholid Farid
Fokus Ekonomi : Jurnal Ilmiah Ekonomi Vol 12, No 1: Juni 2017
Publisher : STIE Pelita Nusantara Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34152/fe.12.1.37-54

Abstract

Compensation and working discipline is important relationships in employee performance, compensation will encourage employees to work better and work discipline that will produce good work also in improving employee performance. This study aimed to analyze the effect of compensation and working discipline to employees performance at PT.Sony Mobile Indonesia Semarang branch.The population of this study were 65 respondents and sample research that all of the population of 65 respondents. So this research is called the study population or census study. The variables in this study is divided into two variables, independent variables and the dependent variable. The independent variables consist of compensation and working discipline, and the dependent variable is the performance of employees. Data collection method used is using a questionnaire method. Data analysis tools used include validity, reliability test, t-test, f, and the coefficient of determination.The results showed that the partial (people) there is a positive and significant influence between compensation (X1) on employee performance (Y); partially (people) there is a positive and significant influence between work discipline (X2) on employee performance (Y). The test results showed that the variable compensation (X1), and discipline (X2) simultaneously (together) a positive and significant influence on employee performance (Y).
Co-Authors Arther Evert Samuel