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Journal : International Journal of Economics, Business and Accounting Research (IJEBAR)

THE EFFECT OF WORK DISCIPLINE, WORK MOTIVATION, AND ORGANIZATIONAL COMMITMENT ON EMPLOYEE PERFORMANCE IN THE DISTRICT OFFICE OF CEPOGO BOYOLALI Beni Sutanto; Istiatin Istiatin; Fithri S. Marwati
International Journal of Economics, Business and Accounting Research (IJEBAR) Vol 6, No 4 (2022): IJEBAR, Vol. 6 Issue 4, December 2022
Publisher : LPPM ITB AAS INDONESIA (d.h STIE AAS Surakarta)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/ijebar.v6i4.7472

Abstract

Employee performance is defined as the quality and quantity of business results obtained by employees in carrying out their responsibilities. Performance refers to the entire work process, not simply the end result. Employee performance must be measured in order for the attainment of employee work results to be understood and evaluated further. The goal of this study was to assess the impact of work discipline, work motivation, and organizational commitment on the performance of Cepogo Boyolali District Office personnel. This study employs a quantitative technique, and the data used in this study are primary data gathered through questionnaires issued to 99 Cepogo Boyolali District Office personnel. The sampling technique utilized in this study is non-probability sampling, specifically saturated population individuals are used as samples. The validity test, reliability test, multiple linear regression, and statistical test t test were employed in this study. The SPSS for Windows version 24 program was used to test hypotheses. According to the findings of this study, work discipline, work motivation, and organizational commitment all have a favorable effect on employee performance. Job discipline, work motivation, and organizational dedication all have an impact on the success of Cepogo Boyolali District Office employees. Based on the findings of this study, the Cepogo Boyolali District Office is expected to pay more attention to work discipline, providing work incentive, and organizational commitment of its personnel in order to maximize performance. . Keywords: Work Discipline, Work Motivation, Organizational Commitment, Employee Performance, Cepogo Boyolali District
CUSTOMER SATISFACTION IN TERMS OF PRODUCT QUALITY, SERVICE, PROMOTION AND MARKETER COMPETENCE ON PT. TIGA SERANGKAI PUSTAKA MANDIRI SURAKARTA BRANCH Sujita Sujita; Istiatin Istiatin; Sudarwati Sudarwati; Dewi Hermawati Wahyuningsih
International Journal of Economics, Business and Accounting Research (IJEBAR) Vol 6, No 3 (2022): IJEBAR, Vol. 6 Issue 3, September 2022
Publisher : LPPM ITB AAS INDONESIA (d.h STIE AAS Surakarta)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/ijebar.v6i3.6172

Abstract

This study aims to determine customer satisfaction in terms of product quality, service quality, sales promotion, marketer competence. The research was conducted at PT. Tiga Serangkai Pustaka Mandiri of Surakarta Branch Independent with a sample of 100 customers by providing a questionnaire through google.form for the period 5 May – 11 June 2022. Data analysis techniques use multiple linear regression with the help of the IBM SPSS 21 computer program. The results of the study found that statistically customer satisfaction is predicted to be influenced by factors of product quality, service quality, sales promotion and marketer competence. The predictive range with adjusted R Square obtained customer satisfaction influenced by product quality, service quality, sales promotion and competence reached 71.6%. The value of the regression coefficient of the marketer's competency variable is the largest value among other variables, this indicates that the competence of marketers has a very large influence on customer satisfaction at PT. Tiga Serangkai Pustaka Mandiri of Surakarta Branch. Keywords : customer satisfaction , product quality, service quality, sales promotion, marketer competence