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All Journal Jurnal Penelitian Sosial Ilmu Komunikasi
Danil Sabilah
Pakuan University
Humanities Languange, Linguistic, Communication & Media Social Sciences

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ANALISIS MANAJEMEN KOMUNIKASI DISKOMINFOSTANDI DALAM MENINGKATKAN KUALITAS PELAYANAN PEMKOT BOGOR (STUDI KASUS APLIKASI SI BADRA) Danil Sabilah; Tiara Puspanidra; Layung Paramesti Martha
Jurnal Penelitian Sosial Ilmu Komunikasi Vol 5, No 1 (2021): Volume 5 Nomor 1 Tahun 2021
Publisher : UNIVERSITAS PAKUAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (372.838 KB) | DOI: 10.33751/jpsik.v5i1.3290

Abstract

This study aims to describe how the communication management carried out by DISKOMINFOSTANDI in an effort to improve service quality through the Si Badra Application program. This  research  is  a  used  of  descriptive qualitative research methods. Data collection techniques through interviews, observation and documentation. The results showed that the communication management process carried out consisted of four stages, namely the analysis, planning, implementation, and control stages. In this stage DISKOMINFOSTANDI was less prepared in the implementation process, namely the training carried out. But it is very good in the other processes.
Co-Authors Layung Paramesti Martha Tiara Puspanidra