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All Journal Human Care Journal Jurnal Ilmiah Kesehatan Masyarakat
Abdi Setia Putra
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Dentistry Health Professions Immunology & microbiology Medicine & Pharmacology Nursing Public Health Veterinary

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HUBUNGAN OUTCOME QUALITY, INTERACTION QUALITY, PEER-TO-PEER QUALITY , HOSPITAL BRAND IMAGE, KEPUASAN DAN LOYALITAS PASIEN Tessa Safitri; Ratni Prima Lita; Abdi Setia Putra
HUMAN CARE JOURNAL Vol 5, No 1 (2020): Human Care Journal
Publisher : Universitas Fort De Kock

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32883/hcj.v5i1.631

Abstract

Pada saat ini rumah sakit dihadapkan pada peningkatan persaingan dalam mempertahankan loyalitas pasien. Hal ini terlihat dari meningkatnya jumlah rumah sakit baik pemerintah dan swasta, termasuk di Kota padang. Kunjungan berulang pasien di Semen Padang Hospital menurun jika dibandingkan dari tahun 2014 sampai dengan 2016, namun pada 2017 meningkat tapi dengan persentase yang tidak banyak. Penelitian ini bertujuan untuk mengetahui hubungan outcome quality, interaction quality, peer to peer quality, hospital brand image, kepuasan pasien terhadap loyalitas pasien poli rawat jalan Semen Padang Hospital. Jenis penelitian yang digunakan dalam penelitian ini adalah explanatory research dengan menggunakan pendekatan cross sectional secara kuantitatif, dengan sampel 165 orang pasien poli rawat jalan Semen Padang Hospital. metode pengambilan sampel yang digunakan adalah Purposive Sampling. Penelitian ini dilakukan pada April 2016 sampai Juli 2018. Analisis data dilakukan dengan teknik analisa indeks dan analisa Structural Equation Modelling- Partial Least Square (SEM-PLS) menggunakan aplikasi SmartPLS 2.0 m3.Hasil penelitian menunjukkan bahwa outcome quality dan interaction quality mempengaruhi kepuasan pasien secara signifikan, namun tidak diperngaruhi signifikan oleh peer-to-peer quality. Secara keseluruhan kepuasan pasien dipengaruhi oleh outcome quality, peer-to-peer quality dan interaction quality dengan R-Square 0,45. Hospital brand image dan kepuasan pasien juga dibuktikan mempengaruhi loyalitas pasien secara signifikan dengan R-Square 0,26.
Gambaran Pengelolaan Linen di Unit Laundry Rumah Sakit Islam Ibnu Sina Bukittinggi Tahun 2024 Mairina Febriyanti; Zulfa, Zulfa; Abdi Setia Putra
SEHATMAS: Jurnal Ilmiah Kesehatan Masyarakat Vol. 4 No. 1 (2025): Januari 2025
Publisher : Yayasan Literasi Sains Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55123/sehatmas.v4i1.4780

Abstract

Health needs to be supported by non-medical services, one of which is the laundry installation. In this hospital laundry unit, it was found that linen management was still not in accordance with applicable procedures. Based on an initial survey, a problem was found, namely 561 linen declared missing in November 2022, but it turned out that in December 2022 the linen was in the room after monitoring. So this study aims to determine the description of linen management in the laundry unit. This study uses a qualitative approach with interview and observation methods with 10 informants to obtain research results. The results of this study in the human resources section of linen management training, facilities and infrastructure still do not meet the standards. In the procedure of the linen distribution stage, it was found that the recording of clean linen out was not completely filled in. For policies in the laundry unit already exist. Based on the results above, it can be concluded that linen management, namely the flow/process of linen management in the laundry unit, is not in accordance with existing standards. Suggestions for laundry officers to better comply with the SPO for linen management so that there is no recurrence of errors in recording which results in the amount of linen needed in the hospital.
Co-Authors Mairina Febriyanti Ratni Prima Lita Tessa Safitri Zulfa Zulfa